Operations Analyst

7 months ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:49807**

Are you passionate about turning data into actionable insights and enhancing your data visualization skills in Tableau? If so, we have the perfect role for you We are seeking a talented and enthusiastic Operations Analyst to join our team at Infrastructure Maintenance. This is your chance to make a significant impact by providing analytical support and business performance insights that drive operational excellence.

In this role, you will ensure data quality by systematically reviewing data for inconsistencies and discrepancies. You will translate this data into valuable information and create auditing and operational dashboards that facilitate decision-making. A thorough understanding of SAP plant maintenance data and frequent use of multiple transactions (work order creation and review, notification review, profit center plan vs. actual, etc.) are essential. You will also be actively involved in reviewing program financial results during monthly performance reviews.

**What will you do**?
- Develop unit, section, and program performance measures (KPIs) that align with Branch strategy and the Enterprise Performance Management system.
- Deliver timely and high-quality reports using extracts from SAP, Internal Data Portal, and other data sources.
- Develop and maintain reporting dashboards from start to finish.
- Interpret data, identify opportunities for improvement, and lead initiatives to improve data accuracy.
- Engage with SMEs and internal stakeholders to gather relevant data.
- Analyze available data to develop dashboards, data visualizations, graphical models, and reports to provide the pulse of operations.
- Monitor operations service levels and delivery to produce weekly, monthly, and annual reports.
- Collaborate with stakeholders in the production of Branch and Corporate dashboards.
- Support the unit monthly financial variance analysis to explain budget variances and monitor unit financials to ensure costs are correctly captured.
- Ensure alignment between program cost centers and corresponding work breakdown structures.
- Track alignment between operational measures and financial results; identify and analyze anomalies to determine root causes.
- Assist with unit maintenance planning through data analysis and process development.
- Create SAP orders to track expenditures in accordance with established procedures.
- Recognize system data errors/issues and system limitations.
- Ensure alignment of data management systems within Parks and Roads Services in partnership with Business Integration.
- Continuously monitor and audit data quality, both operational and financial, and recommend/incorporate corrective measures/improvements.
- Collaborate with branch partners to elevate business performance
- Perform other related duties as required

**Qualifications**:

- University degree in computer science, statistics, mathematics, engineering, business administration, or related discipline
- Minimum of 2 years directly related working experience in data analysis, reporting and performance management, and/or analyzing operational or financial results

**Assets**:

- Experience supporting a maintenance business area
- SAP experience
- Proven expertise in data visualization (Tableau or a similar tool)
- Strong knowledge of ETL processes and tools

**Skills required for success**:

- Strong analytical, data visualization, and data storytelling skills
- Excellent communication skills, both verbal and written
- Strong organizational and prioritization skills
- Great attention to detail
- Strong relationship-building and interpersonal skills
- Advanced knowledge of primary and secondary research methodologies
- Advanced computer skills, including Excel, Google Sheets, Microsoft SQL Server, AppSheet, and data visualization tools (Tableau or Data Studio)
- Working knowledge of strategic and business planning principles
- Demonstrate proficiency in strategic thinking, decision-making, and ability to assess risks
- Embracing a culture of equity, diversity, reconciliation, and inclusion
- Applicants may be tested

**Work Environment**:

- This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

**_ Up to 1 permanent full-time position_**:

- Talent sourced through this process may be considered for similar opportunities within the City of Edmonton_

**Hours of Work**: 33.75 hours per week; Monday to Friday

**Salary**: $38.705 - $48.357 (Hourly); $68,188.530 - $85,192.940 (Annually)

**Talent Acquisition Consultant**: AM/RA

IND123

**Classification Title**: Methods Analyst I

**Po

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