Emergency Communications Call Taker

3 weeks ago

Winnipeg, Canada City of Winnipeg Full time

Under the general supervision of the Emergency Communications Secondary Supervisor, the Emergency Communications Call Taker responds to emergency 9-1-1 and non-emergency calls for assistance and information via the telephone or other mandated communication medium. They provide timely service, being a critical first contact between the public and emergency services; police, fire or medical intervention.

Emergency Communications Call Taker assess, prioritize and input critical information into the computer aided dispatch program and transfer calls to appropriate emergency response agencies as required. Call Takers must remain calm, composed and be able to take control of a situation that may be chaotic, heart-wrenching, stressful, and confusing

**As an Emergency Communications Call Taker** **you will**:

- Promptly respond to emergency and non-emergency calls from the public
- Input and prioritize information into the computer aided dispatch program
- Transfer calls to appropriate emergency response agency
- Other duties as assigned

**Your education and qualifications include**:

- Grade 12 Diploma; G.E.D. Certificate; or equivalent*
- Diploma in a French Immersion Program or other language program an asset
- Possess basic computer skills, ability to learn and adapt to new technology and/or programs with ease
- Demonstrated basic standard level proficiency in Microsoft Word, Excel and Outlook
- Ability to gain excellent working knowledge of the Computer Aided Dispatch (CAD) program and Record Management System, Niche
- Ability to gain working knowledge of Winnipeg Police Service procedures, Communications Centre Standard Operating Guidelines, appropriate legislation, statutes and by-laws
- Demonstrated knowledge of City of Winnipeg streets, roads, major routes and common place locations
- Be proficient in English, both oral and written, and French if position is bilingual; minimum intermediate level proficiency
- Ability to communicate in a second language is an asset
- Ability to work independently with minimum supervision
- Possess excellent organizational skills, ability to multi-task, and prioritize work
- Ability to maintain composure and function under the stress of emergency situations
- Possess excellent critical thinking abilities to methodically, strategically, and collaboratively assess situations and make sound decisions
- Possess cultural awareness and sensitivity
- Excellent interpersonal skills, ability to be assertive and respectful especially when dealing with the public, ability to work effectively in a formal and informal team environment
- Ability to maintain confidentiality and protect sensitive information
- Ability to engage in self-evaluation with regard to performance and professional growth
- Ability to accept constructive feedback regarding work performance
- The ability to establish and maintain a positive, respectful, safe and healthy work environment that supports the physical, psychological and social working relationships with staff at all levels in a team environment

**Minimum requirements**:

- Canadian Citizen or Permanent Resident
- Minimum 18 years of age
- No involvement in any criminal activity within the last two years (including illegal drugs)
- No criminal record for which a Pardon has not been granted

**Conditions of employment**:
- Ability to pass a Level 3 Winnipeg Police Service security check and maintain clearance- Ability to work varied shift hours, days, evening, nights, including weekends and statutory holidays as part of the shift rotation- Ability to perform duties from an alternate location- Ability to successfully complete additional training and remain current with mandatory and refresher training as defined by the Service- Ability to meet and maintain the hearing and vision standards- Ability to pass psychological assessment- Applicants who identify they speak French may be required to undergo a French Language Assessment

**Winnipeg Police Service Competencies**:

- Composure
- Citizen & Customer Focus
- Integrity & Trust
- Problem Solving
- Organizing

**How to Apply**:

  • Call Center

    3 days ago

    Winnipeg, Canada Duffy's Taxi Full time

    **Responsibilities**: Receiving inbound calls to book Taxicabs and assisting customers over the phone as needed. Helping customers in Lost & Found Data entry and customer accounts/data maintenance as needed. **Requirements**: Previous Call centre experience Professional phone etiquette Excellent English communication skills Previous customer service...

  • Hazmat Technician

    3 weeks ago

    Winnipeg, Canada GFL Environmental Full time

    Summary: As a key member of GFL’s TEAP III Verified HAZMAT Emergency Response Team, the HAZMAT Technician will provide a high level of technical expertise to emergency activations involving dangerous goods. The Technician will supplement our current team to ensure immediate response is provided at the time of activation. The person will be able to...

  • Hazmat Technician

    7 days ago

    Winnipeg, Canada GFL Environmental Full time

    **Summary**: As a key member of GFL’s TEAP III Verified HAZMAT Emergency Response Team, the HAZMAT Technician will provide a high level of technical expertise to emergency activations involving dangerous goods. The Technician will supplement our current team to ensure immediate response is provided at the time of activation. The person will be able to...

  • Communications and Business Development Coordinator

    16 hours ago

    Winnipeg, Canada Solv Communications Full time

    We are looking for a skilled and resourceful Communications and Business Development Coordinator to grow alongside us. We intend for you to play a critical role in enhancing our client's reputation and image through effective communication strategies and targeted public relations efforts. If you have a passion for supporting strong brands, engaging and...

  • Community Health Worker

    3 weeks ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 350740 Position Number: 20036105 Posting End Date: Open Until Filled City: Winnipeg Site: WRHA Community Health Services Work Location: Winnipeg Community Department / Unit: CCSI / CEDVIP Job Stream: Non-Clinical Union: CUPE  Anticipated Start Date - End Date: ASAP - Indefinite Reason for Term:...

  • Nurse 2 - Emergency

    2 days ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 357155 Position Number: 20080694 Posting End Date: May 22, 2024 City: Winnipeg Employer: Winnipeg Regional Health Authority  Site:  Grace Hospital Department / Unit: Emergency GGH - B Job Stream: Clinical Union: MNU Anticipated Start Date: ASAP FTE:  0.70 Anticipated Shift: ...

  • Emergency Mitigation Manager

    4 weeks ago

    Winnipeg, Canada First Onsite Full time

    **Position Summary**: The Emergency Mitigation Manager supports the emergency response and restoration projects to ensure the goals and needs of the insurance companies and our customers are being met. The Emergency Mitigation Manager is capable of implementing water remediation procedures consistent with the IICRC S-500 Standard. The Emergency Mitigation...

  • Regional Emergency Manager

    4 days ago

    Winnipeg, Canada Manitoba Government Full time

    **Regional Emergency Manager**: DCM Disaster Coordination Manager Regular/full-time Department of Transportation and Infrastructure Preparedness & Response, Emergency Management Winnipeg MB Advertisement Number: 40857 Salary(s): DCM $67,406.00 - $81,383.00 per year Closing Date: April 3, 2023 The Manitoba government recognizes the importance of...

  • Community Health Worker

    3 weeks ago

    Winnipeg, Canada WRHA Community Health Services Full time

    Position Overview Under the direction of the Initiatives Leader, the incumbent works as part of an integrated clinical team within Housing, Supports and Service Integration (HSSI). The incumbent’s role is attached to the Community-Emergency Department Violence Intervention Program (CEDVIP). CEDVIP supports youth (ages 14-29) identified in hospital...

  • Nurse 2 - Emergency -Repost

    2 weeks ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 357898 Position Number: 20080700 Posting End Date: May 12, 2024 City: Winnipeg Employer: Winnipeg Regional Health Authority  Site:  Grace Hospital Department / Unit: Emergency GGH - B Job Stream: Clinical Union: MNU Anticipated Start Date:  ASAP FTE:  0.60 Anticipated Shift: ...

  • Registered Nurse

    6 days ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 354371 Position Number: 20033447 Posting End Date: Open Until Filled City: Winnipeg Employer: St. Boniface Hospital  Site:  St. Boniface Hospital Department / Unit: Emergency 2 - SBH Job Stream: Clinical Union: MNU Anticipated Start Date:  ASAP  FTE:  0.75 Anticipated Shift: Days;Nights ...

  • Registered Nurse

    1 week ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 337974 Position Number: 20082177 Posting End Date: Open Until Filled  City: Winnipeg Site: St. Boniface Hospital Department / Unit: Emergency 2 - SBH Job Stream: Clinical Union: MNU Anticipated Start Date: ASAP FTE:  0.70 Anticipated Shift: Days;Nights Daily Hours Worked: 7.75 Annual...

  • Registered Nurse

    2 days ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 359253 Position Number: 20082175 Posting End Date: May 19, 2024 City: Winnipeg Employer: St. Boniface Hospital  Site:  St. Boniface Hospital Department / Unit: Emergency 2 - SBH Job Stream: Clinical Union: MNU Anticipated Start Date: ASAP FTE:  0.75 Anticipated Shift: Days;Nights Work...

  • Registered Nurse

    6 days ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 340056 Position Number: 20033476 Posting End Date: Open Until Filled City: Winnipeg Site: St. Boniface Hospital Work Location: St. Boniface Hospital Department / Unit: Emergency 2 - SBH Job Stream: Clinical Union: MNU-WCHREO Anticipated Start Date: ASAP FTE:  0.70 Anticipated Shift: ...

  • Registered Nurse

    5 days ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 355850 Position Number: 20080556 Posting End Date: Open Until Filled City: Winnipeg Employer: St. Boniface Hospital  Site:  St. Boniface Hospital Department / Unit: Emergency 2 - SBH Job Stream: Clinical Union: MNU Anticipated Start Date: ASAP FTE:  0.70 Anticipated Shift: Days;Nights ...

  • Registered Nurse

    21 hours ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 359425 Position Number: 20082190 Posting End Date:  May 21, 2024 City: Winnipeg Employer: St. Boniface Hospital  Site:  St. Boniface Hospital - St. Boniface Hospital Department / Unit: Emergency 2 - SBH Job Stream: Clinical Union: MNU  Anticipated Start Date: 06/07/2024 FTE:  0.70 ...

  • Registered Nurse

    3 weeks ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 354823 Position Number: 20082157 Posting End Date: Open Until Filled City: Winnipeg Employer: St. Boniface Hospital  Site:  St. Boniface Hospital Department / Unit: Emergency 2 - SBH Job Stream: Clinical Union: MNU Anticipated Start Date: ASAP FTE:  0.75 Anticipated Shift: Days;Nights ...

  • Nurse 2 - Emergency

    3 weeks ago

    Winnipeg, Canada Grace Hospital Full time

    Position Overview Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those with complex and unpredictable health needs. These services include independent nursing services, administration of prescribed medical treatments, a...

  • Registered Nurse

    6 days ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 357400 Position Number: 20082188 Posting End Date:  Open Until Filled City: Winnipeg Employer: St. Boniface Hospital  Site:  St. Boniface Hospital Department / Unit: Emergency 2 - SBH Job Stream: Clinical Union: MNU Anticipated Start Date: ASAP FTE:  0.70 Anticipated Shift: Days;Nights ...

  • Registered Nurse

    3 weeks ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 346482 Position Number: 20080542 Posting End Date:  Open until filled City: Winnipeg Site: St. Boniface Hospital Department / Unit: Emergency 2 - SBH Job Stream: Clinical Union: MNU Anticipated Start Date:  ASAP FTE:  1.00 Anticipated Shift: Days;Nights Daily Hours Worked: 7.75 & 11.63. ...