Sales Support Associate

4 weeks ago

Coquitlam, Canada Noramco Full time

Status:
Regular, Full time

**Location**:
Coquitlam, British Columbia

**Job Description**:
This is a multi-function role in a Business Centre. Reporting to the Sales Manager (Noramco), the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

‍

MAIN RESPONSABILITIES:
- Key Accountabilities
- (60%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:

- Measurable increase in Sales ROI (Gross margin/Sales cost).- (25%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers;
- (15%) Work cooperatively with sales team to support the administration of sales functions when required;

Duties
- Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
- Assist in, where necessary, the various functions in office sales and administration, including:

- Liaise with operations and purchasing personnel while entering orders;
- Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary;
- Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.);
- Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;
- Process Return Merchandise Authorization (RMA) and Reel Return paperwork;
- Ensure proper administration in the management of freight claims and reel returns;
- Run Customer Sales Report for sales team;
- Keep note of non-stock items frequently requested and share findings with sales team and purchasing;
- Track no-charge “penny” reels and paid reels according to your branch’s policy;
- Perform over-the-counter sales if your branch supports it;
- Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them;
- Look after the accounts of those salespeople on vacation and/or holidays.
- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
- Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
- Ensure superior customer service is the objective during each customer interface;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
- In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
- Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:

- Learn from the sales team about best practices in sales and product solutions;
- Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);
- Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
- Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:

- Learn about market pricing, from interactions with customers, the sales team and individual research;
- Enroll in vendor training events for main vendors;
- Attend keynote talks on market updates and product lines;
- Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).
- Maintain a system of effective communication between operations and sales so that all parties are regularly updated with capacity challenges and service issues;
- Generate sales leads to be evaluated and pursued by frontline sales team;
- Effectively be a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways;
- Distribute Marketing materials to sales team when required;
- Assist in coordinating promotional events;
- Performs any other duties as required by management

QUALIFICATIONS:

- Grade 12 minimum completed; Ideally 1-2 y

  • Garage - Seasonal Sales Associate - Coquitlam Centre

    4 weeks ago

    Coquitlam, Canada Groupe Dynamite Inc. Full time

    Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of _Montreal's Top Employers 2020_ and as one of _Canada’s Top employers for Young people 2020_! Be part of our team! We are currently looking for a Sales Associate. The Sales Associate reports to the Store Manager and...

  • Sales Associate

    6 days ago

    Port Coquitlam, Canada Trek Bicycle Canada ULC Full time

    Job Description Our DOTS Sales Associates help to achieve Trek’s Mission by providing incredible hospitality to our customers and changing the world by getting more people on bikes. From the moment our customers arrive in our parking lot to when they leave on their bicycles or drive away, our Sales Associates are our Guides, taking our customers...

  • Sales and Marketing Associate

    2 weeks ago

    Coquitlam, Canada High Potential Recruiting Full time

    Embark on a Fresh Journey with Us!If you're someone in search of a new beginning, we have an exhilarating opportunity for you!Our client possesses a remarkable ability to blend a business-focused mindset with an immensely generous and passionate heart. Their impact on the world of charity is substantial, driven by their unwavering commitment to raise funds...

  • Sales and Marketing Associate

    2 weeks ago

    Coquitlam, Canada High Potential Recruiting Full time

    Embark on a Fresh Journey with Us!If you're someone in search of a new beginning, we have an exhilarating opportunity for you!Our client possesses a remarkable ability to blend a business-focused mindset with an immensely generous and passionate heart. Their impact on the world of charity is substantial, driven by their unwavering commitment to raise funds...

  • Sales and Marketing Associate

    1 week ago

    Coquitlam, Canada High Potential Recruiting Full time

    Embark on a Fresh Journey with Us!If you're someone in search of a new beginning, we have an exhilarating opportunity for you!Our client possesses a remarkable ability to blend a business-focused mindset with an immensely generous and passionate heart. Their impact on the world of charity is substantial, driven by their unwavering commitment to raise funds...

  • Sales Development Program Sales Associate

    1 month ago

    Coquitlam, Canada United Rentals, Inc. Full time

    **_Great company. Great people. Great opportunities._** As a Sales Associate, for the largest equipment rental company in the world, you will have an exciting opportunity to grow your sales career with the leader in the industry. You will be instrumental in supporting the business plan through profitable revenue generation. **This position is working in...

  • Sales and Marketing Associate

    2 days ago

    Coquitlam, Canada High Potential Recruiting Full time

    Embark on a Fresh Journey with Us!If you're someone in search of a new beginning, we have an exhilarating opportunity for you!Our client possesses a remarkable ability to blend a business-focused mindset with an immensely generous and passionate heart. Their impact on the world of charity is substantial, driven by their unwavering commitment to raise funds...

  • Sales and Marketing Associate

    14 hours ago

    Coquitlam, Canada High Potential Recruiting Full time

    Embark on a Fresh Journey with Us!If you're someone in search of a new beginning, we have an exhilarating opportunity for you!Our client possesses a remarkable ability to blend a business-focused mindset with an immensely generous and passionate heart. Their impact on the world of charity is substantial, driven by their unwavering commitment to raise funds...

  • Sales and Marketing Associate

    11 hours ago

    Coquitlam, Canada High Potential Recruiting Full time

    Embark on a Fresh Journey with Us!If you're someone in search of a new beginning, we have an exhilarating opportunity for you!Our client possesses a remarkable ability to blend a business-focused mindset with an immensely generous and passionate heart. Their impact on the world of charity is substantial, driven by their unwavering commitment to raise funds...

  • Sales Associate

    2 days ago

    Coquitlam, Canada Roots Full time

    Sales Associate West Coast Last Chance - Store 522, 1101 United Blvd, Coquitlam, British Columbia, Canada Req #302 Monday, April 15, 2024 NATURE & SCOPE Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build...

  • Sales Associate

    2 days ago

    Coquitlam, Canada Roots Full time

    Sales Associate West Coast Last Chance - Store 522, 1101 United Blvd, Coquitlam, British Columbia, Canada Req #302 Wednesday, May 15, 2024 NATURE & SCOPE Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build...

  • Inside Sales

    4 weeks ago

    Port Coquitlam, Canada Pro West Sales Full time

    Fast paced, medium sized office seeking an experienced Inside Sales individual to join our team. Pro-West Sales is a family-owned plumbing manufacturers’ agency established in 1979, currently with a team of 20+ members. At Pro-West Sales, we pride ourselves in customer service, our customer base is our number one priority, a core value that we uphold...

  • Office Support Associate

    1 month ago

    Coquitlam, Canada Walmart Canada Full time

    **Position Summary... **:Working as an Office Support Associate at Walmart Canada is a great way to develop your skills in the retail industry. An Office Support Associate maintain store finances, financial integrity and accuracy, pricing integrity, inventory control, and profitability. If you are looking for an exciting job in customer service or retail,...

  • Sales Associate

    4 weeks ago

    Port Coquitlam, Canada Trek Bicycle Corporation Full time

    Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and...

  • Sales Associate

    3 weeks ago

    Port Coquitlam, Canada TREK Full time

    A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your...

  • Sales Associate

    4 weeks ago

    Port Coquitlam, Canada Trek Bicycle Corporation Full time

    Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and...

  • Sales Associate

    4 weeks ago

    Port Coquitlam, Canada Trek Bicycle Corporation Full time

    Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and...

  • Sales Associate

    3 weeks ago

    Port Coquitlam, Canada TREK Full time

    A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your...

  • Sales Associate

    3 weeks ago

    Port Coquitlam, Canada TREK Full time

    A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your...

  • Sales Associate

    4 weeks ago

    Coquitlam, Canada Go Auto Full time

    Job Description Exciting Sales Associate Opportunity - Get Ready to Supercharge Your Career! Are you ready to hit the road to a thrilling and rewarding career? Look no further! We are seeking enthusiastic individuals to join our dynamic sales team and become automotive sales superstars. At our dealership, we believe in the power of positivity...