Business Process Analyst

1 month ago

Edmonton, Canada Alberta Motor Association Full time

YOU _never_ MET A PROBLEM
YOU COULDN’T _solve_.
- Posted: 2024-11-19_
- Closing: Until Filled_
- Location: Edmonton South (50% Hybrid)_
- Please note this is a temporary full-time position for up to 10 months **_

In fact, you don’t know if you’ve ever met a problem because you only meet opportunities. You love the thought of turning ideas into improvements. You’re always on the hunt for innovative operational efficiencies that can help people work smarter not just faster. You have a knack for transforming workflow processes using lean methodologies and advanced business process management practices, without losing sight of the big picture. You’ve got the skills to interpret departmental needs across Automotive Services and you work well with a broad group of people and communicate clearly every step of the way. We’re looking for someone who can roll up their sleeves and is willing to do everything to make sure AMA embodies a culture of continuous improvement and efficiency.

WHAT MOVES YOU
- You’re kind of obsessed with finding simple solutions to complicated problems, and you love explaining them in an uncomplicated way that helps others see the possibilities too.
- While you’re a self-starter who enjoys working independently, you also love being part of a fast-paced and dynamic team.
- You are always trying to innovate and improve processes while considering departmental needs and processes.
- Your curiosity kicks into high gear when you talk to clients and end users because you’ve got to fully understand the business before you can offer solutions.
- You’ve always been passionate about how technology can help solve business problems.
- You love to share thoughts and ideas — after all, you know that two heads are always better than one and you understand the real value of teamwork.
- You’re all about customer service, whether you’re dealing with internal or external clients.
- You know how to get things done and get results.
- You’re a flexible, team player who thrives on change.

WHAT YOU’LL DO
- Report to the Manager, Business Transformation.
- Using lean methodologies for continuous improvement, you will facilitate kaizens and implement countermeasures to simplify complex workflows, reduce waste and create efficiencies.
- Document existing business processes, identifying inefficiencies and recommending enhancements to improve the service delivery chain and to create understanding across teams.
- Create comprehensive documentation for future state processes, facilitating clear communication, understanding across teams and support change management efforts
- Using business process management (BPM), you will lead the process design for integrating new products, services, and system upgrades, ensuring a smooth transition and alignment with business objectives.
- Develop user documentation and training materials for new systems and processes, supporting staff and maximizing system functionality.
- Analyze system configurations and business operations to identify improvement opportunities, promoting a culture of continuous enhancement.
- Work closely with cross-functional teams, including Product Owners, Change Managers, and Business Operations, to ensure strategic alignment and operational efficiency in project implementations.
- Develop and implement a governance structure that ensures BPM and Lean initiatives align with strategic objectives and deliver maximum value.
- Lead the prioritization of kaizens, ensuring resources are allocated effectively to initiatives with the highest impact on operational excellence and member satisfaction.
- Champion a culture of transparency and accountability in process improvement efforts, ensuring clear communication of project statuses, outcomes, and learnings across the organization.

WHAT YOU’VE DONE
- A post-secondary education in a relevant field is preferred (e.g. Business Analysis, Business Process Analysis) and/or equivalent industry experience.
- 3 years experience in a business analysis role, or a similar business-related position.
- You have a Lean Certification.
- Technical systems support experience would be considered an asset.
- 3 years within Automotive Services experiencing different roles: Call Receiver, Dispatcher, Operations Coordinator, Quality Assurance Analyst or Supervisory role.

WORK MODEL:
Hybrid

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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