Debt Counsellor/ Collections Officer

2 weeks ago

Fraser Valley Regional District, Canada Total Credit Recovery Full time

**Vancouver, Mission, Fraser Valley, BC**

**Work From Home Opportunity**

Are you a motivated individual? If so, then bring your expertise to Total Credit Recovery to conduct debt collection activities. We need talented, passionate professionals who are motivated to succeed

**What’s in it for you?**
- Competitive salary
- Paid training
- Commission, contests and bonus plans
- Work from home opportunities are available
- Vacation within the first year
- Great benefits including medical, dental and optical plans
- Friendly and fun work environment
- Opportunities for advancement
- You are ambitious and you love to learn.
- Thrives in the art of communication whether it be written or verbal
- Enjoy navigating through challenges by providing innovative solutions
- A great negotiator
- Has collections experience
- Be able to work independently and within a team to achieve performance goals
- Is detail oriented and can ensure adherence to regulatory requirements
- Thrives in a fast-paced environment
- Be legally entitled to work in Canada and successfully pass a criminal background check.

If this sounds like you, we’ve got you covered. You’ll begin your journey with an industry-leading paid training program for the first 3 days.
- Your training will get you equipped with the skills and knowledge to provide the best possible experience to our clients - we know there’s a learning curve and we’re here to help.
- Once you are ready, it’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.

**What the role entails**:
Your role is primarily to contact consumers via the telephone to arrange payments for past due accounts in engaging and professional manner. When speaking to consumers you will:

- Propose solutions to address financial objectives such as debt management
- Research and evaluate consumer’s financial status, credit and ability to repay the loan
- Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
- Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
- Complete credit and loan information
- Cleary and concisely document the details of each call
- Counseling customers on credit consequences
- Request statements on delinquent accounts and forward irreconcilable accounts for legal action
- Review and update credit and loan files

**About us**:
Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 400 employees in 4 offices across Canada.

**Salary**: $15.65-$17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

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