Host/hostess

2 weeks ago

Vancouver, Canada The MRG Group Full time

_**Host**_
- **The MRG Group**_
- **Biltmore Cabaret**_

**WE CREATE POSITIVE SHAREABLE EXPERIENCES**

The MRG Group is a leader in experience creation. In operation since 2008, The MRG Group has grown to become Canada’s largest independent entertainment company, and through its ownership of 10 hospitality properties and 6 venues across Canada, the business is passionate about providing positive shareable experiences for its guests, 500+ employees, and partners.

In addition, The MRG Group owns and operates an events business, travel company, digital publication, and ticketing service Admit One. In 2021, the business expanded its presence into the US, signing its first venue deals with properties in New York and California later that year.

For over 50 years, the Biltmore has been a fixture in the community as both a public house for Vancouverites and a platform for ground-breaking musical performances.
With the revitalization of historic Mount Pleasant, the bar was reopened in 2007 as The
Biltmore Cabaret, with a fresh focus to recapture its musical tradition. Drawing from the rich local scene in Vancouver as well as the best in Canadian and international touring acts, The Biltmore Cabaret showcases talent from across a wide spectrum of music and the arts.

Reporting directly to the Operations Manager, the Host will be the first point of contact for all guests and an ambassador for the venue.

**The Role**
- Greet guests as they enter the property.
- Point out where washrooms, ATMs, coat check or other specifics for the property may be.
- Seat guests according to volume of property and assigned sections.
- Wristband any patrons 19+ as they enter to help speed up liquor service.
- Inform guests of any food or drink specials or special events that may be happening.
- Conduct washroom checks to ensure cleanliness and supplies are in stock.
- Keep all work areas clean and organized.
- Vacuum lobby floor between intermissions.
- Comply with food and beverage regulations.
- Create Positive Shareable Experiences

**Knowledge, Skills, Abilities**
- Enjoys working in a team environment.
- Exceptional customer service skills.
- Effectively communicate orally and in writing.
- A passion and commitment to quality guest service and hospitality.
- Ability to work calmly and effectively during peak times.
- Meet productivity standards and complete work using time efficiently.
- Able to work on the weekends and holidays, including late nights.
- Valid Serving it Right required.

**What’s In It For You?**
- Participation in the MRG Travel Ambassador Program
- A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters
- Employee Discounts to our concerts/shows, at our hospitality venues
- A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected
- Career development opportunities with a company that encourages individuals to learn and grow.

**Terms & Expectations**:

- Due to the nature of the work, after hours correspondence may be required

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.

**Job Type**: Part-time

**Salary**: $16.75 per hour

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Vancouver, BC V5T 0B5: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Serving It Right (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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