Store Manager

1 month ago

Saanich, Canada Burnside Gorge Community Association Full time

**JOB SUMMARY**

The Manager plans, administers, monitors, and evaluates the day-to-day operations of the BGCA’s thrift store, Burnside Boutique. Working with a team of volunteers the Manager will: ensure compliance with established policies and procedures; process, display, and price donated items to ensure a reasonable financial return on the sale of store items; assist customers in a polite and friendly manner; prepare store displays that are attractive, neat, and orderly; rotate and re-stock store merchandise to ensure quick turnover; ensure the accountability and security of all store items and funds. Responsible for cash, closeout and accounting integrity. Trains and supervises store volunteers.

**KEY DUTIES AND RESPONSIBILITIES**
- Handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer.
- Daily management of the Thrift Store and volunteers.
- Be confident in the ability to manage a team of 15+ individuals.
- Provide an atmosphere of dignity and respect for customers, clients, and all volunteers.
- Maintain loss prevention policies and procedures, minimizing theft and ensuring safety.
- Daily supervision, orientation and continuous training of store volunteers.
- Resolve volunteer-related disputes and issues in conjunction with BGCA’s Communications and Development Coordinator.
- Promote and procure quality donations from businesses and individuals.
- Ensure that merchandise is flowing to the sales floor quickly while making sure that proper identification of value and marking is being accomplished.
- Maintain an outstanding level of store cleanliness and presentation.
- Conduct regular store meetings.
- Prepare and communicate volunteer work schedules.
- Communicate regularly and efficiently with the Communications and Development Coordinator.
- Assess where improvements can be made within the areas of responsibility.
- Meet all financial goals and other measured expectations of the store, including sales, expenses and other development goals.
- Ensure proper operation of the point of sale system, and cash handling, including preparation of all daily paperwork.
- Ensure that all deposits are made in a timely fashion and per policy.
- Directly supervise the receipt, sorting, valuation and marking of donations for sale. Maintain records accurately.
- Must be confident with cash handling.
- Work collaboratively with BGCA’s Office Manager
- Communicate, execute, and manage marketing in collaboration with BGCA’s Communications and Development Coordinator.
- Oversee advertising and community outreach for the store.
- Display and advertise current store sales and events.
- Organize seasonal sales and special store events.
- Utilize social media to promote and sell store merchandise.

**SKILLS AND KNOWLEDGE**
- Exceptional customer service skills and the talent to build loyalty and community relationships
- Must have a strong commitment to both the business and social service mission of the BGCA.
- Ability to plan, organize and prioritize
- Ability to communicate and engage effectively with diverse customers, donors, staff and volunteers in an appropriate, respectful and patient manner is essential.
- Knowledge of the principles and practices of retail store management and the principles and practices of effective customer relations.
- Ability to work independently as well as work cooperatively with others.
- Ability to supervise and effectively delegate work
- Ability to analyze and resolve problems
- Demonstrated leadership skills
- Ability to learn new processes and adapt to changes in technology e.g.: new POS systems
- Physical ability to carry out the duties of the position.
- Computer skills using the Canva graphic design platform that provides tools for creating social media graphics, presentations, promotional merchandise and websites.

**QUALIFICATIONS**
- Minimum 3 years of recent retail management experience
- Experience training and supervising volunteers is required
- Experience providing quality customer service is required.
- Post-secondary education in business/retail is considered an asset
- Demonstrated experience building and motivating teams and the ability to improve productivity, engagement, and retention
- Experience in building positive and beneficial relationships with vendors, donors, and customers; building long-term connections and networks that assist with store productivity.
- Computer skills using Microsoft Office Suite including Word, Excel, Access and Outlook and experience with point of sale registers is preferred.
- Class 5 driver's license or equivalent.

**HOURS OF WORK & COMPENSATION**

30 hours per week, Wednesday to Sunday

$24/hour. BGCA also offers a competitive extended health benefits package and an RRSP match program after 3 months

**REPORTS TO**

Executive Director

**TO APPLY**

Please submit a resume with cover letter to:
Burnside Gorge Comm

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