Security Guard

3 weeks ago

Markham, Canada Paladin Security Full time

Security Guard - Full Time - Markville Mall

**Position**: Mall Security Guard - Patrol

**Site**: CF Markville Mall

**City**: Markham

**Status**: Full Time

**Hours: Continental Rotation - 0800-2000/2000-0800**
**Pay Rate**: $18.07/hr

**_ Mandatory 4 day virtual and in-class training at our Etobicoke office_**

**Site Description**:Starting with a smile, the staff at Markville Mall is committed to providing its customers with all the information, courtesy, and care that they require during their visit to Markville. It is their pleasure to assist in any way they can. Their friendly and professional Guest Services representatives are here to help, inform and make your visit to Markville easy and enjoyable. Markville Mall is dedicated to community health, spirit, and the preservation of the environment. They are committed to the social needs that impact their community. They are also introducing a bold new vision for the Markville Shopping Centre to create a truly world-class retail destination in one of Canada’s most affluent and dynamic communities. They are a member of the Cadillac Fairview family, one of North America’s largest investors, owners, and managers of commercial real estate. Cadillac Fairview is an industry leader whose vision is to be the most dynamic real estate organization in the market by exceeding the expectations of their customers, colleagues, and stakeholders in an entrepreneurial working environment.

Working assigned shifts, you will be responsible for completing investigations and incident reports. You will be expected to perform constant patrols and interact with tenants and members of the public to provide direction and promote good customer service while providing a security presence. Respond to all emergencies and take the lead role in all incidents involving violent individuals. You will be required to conduct arrests, enforce mall rules, and remove undesirables from the property.

**Duties & Responsibilities**:

- Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
- Able to use tact and diplomacy in dealings across a range of settings and situations
- Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
- Ability to maintain and enforce access control procedures
- Solid understanding of emergency and standard operating procedures
- Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
- Assist with Fire & Life Safety inspections
- Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program
- Conduct periodic patrols of property either by foot or by vehicle.
- Investigate incidents and occurrences
- Draft detailed incident and occurrence reports
- Maintain the peace, safety, and security of all patrons, clients on the property
- Monitor CCTV surveillance systems
- De-escalate emergency / crisis situations
- Assist emergency and law enforcement personnel
- Access control, line management, customer service
- Assist with daily operations as needed/required or directed.
- Other duties as outlined by management

**Qualifications**:

- Must be willing and able to stand, walk, patrol by foot and vehicle for extended periods (8-12 hours)
- Must demonstrated a high degree of professionalism
- Must have at least 1 year of mall security or relevant experience
- Must have a G class drivers license with a clear drivers abstract.
- Must be willing and bale to provide a recent and valid vulnerable sector check, criminal background check and drivers abstract as required.
- Must have strong verbal and written communication skills
- Must have a strong command and fluency in the English language both written and verbal
- Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
- Must be able to handle stress and pressure and make a sound decision under duress
- Must be conformable working in a busy highly populated area
- Must have a clean driver abstract
- Must demonstrate high attention to detail / observational awareness
- Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

**Prerequisites**:

- Must possess a valid “G” Class License
- Clean Driver’s Abstract
- Must provide driver’s abstract
- No more than 2 minor convictions, no major convictions, and no more than 6 demerits in the last three years.
- First Aid & CRP Level C
- Basic Security Training
- A Valid Ontario Security Guard License

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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