Settlement Worker-

CICS is a not-for-profit organization with a mission to empower newcomers in settling and integrating as contributing members of Canadian society through diverse, professional and innovative programs and services. We work to enable newcomers to fully integrate, participate and contribute to all spheres of Canadian society. Our success stems from our workforce culture bound by three core values: Compassion, Inclusion and Collaboration.

**Ref.**:
78-22 / Worker

**Job Title**:
Settlement Worker (One-year Contract)

**Work location**:
**Team**:
Various CICS locations

Settlement and Integration Services Toronto

**Hours**:
Monday to Friday, 9:00 am to 5:00pm; occasionally required to work regular hours in evenings, Saturdays and some holidays

**Salary Range**:
**Current Rate**:
$45,263 to $50,924

$24.87 hourly

**Status**:
Unionized

**Essential duties and responsibilities**:

- Provide information and support to newcomers, and their families, through individual interviews and organization of group sessions, support group, or workshops on a wide range of settlement issues;
- Provide short term case management service to newcomers and their families;
- Facilitate access to needed services and resources where there are barriers due to language, culture and race by providing interpretation or translation;
- Provide needs assessment, information and orientation services to newcomers, to facilitate adjustment in the community and the settlement process;
- Outreach and deliver / facilitate settlement workshops based on developed materials to newcomers and their families;
- Establish partnership and work with external organizations to provide service to newcomers and their families;
- Information and referrals service that support newcomers, learn about and understand Canadian systems in their settlement process;
- Facilitate access to needed referrals and appropriate services in the community where there are barriers due to language, culture and race;
- Keep the team updated on all new information and be cooperative in maintenance of information by tracking government policies and community resources in order to effectively inform and refer clients;
- Respond to clients' enquiries in a timely manner and ensure accurate information is available to clients for accessing services and programs;
- Prepare and submit accurate and timely statistical and progress reports as required;
- Establish and maintain excellent working relationship and communication with internal and external groups;
- Recruit and train volunteers in supporting the planning and implementation of programs;
- Attend internal/external meetings as required and provide summaries to Manager;

**Qualifications**:

- Canadian university degree or equivalent in Social Sciences or a related discipline;
- Certification or training on Community Services, Counselling or other related disciplines an asset;
- Minimum 2 years of related work experience, preferably in a non-profit setting;
- Experience with OCMS database a strong asset;
- Excellent understanding of the cultural and social background of immigrant families; knowledge of programs and services for immigrant families, and resources available to assist them in integration and adaptation to the new society;
- Proven abilities in program and service organization and coordination, referrals, task management, and working with diverse cultures and mixed age groups;
- Be innovative and skilled in program design, activity organization and community outreach; accomplished skills in life skills facilitation, performing arts, sports and other youth programming skills;
- Strong interpersonal and communication skills with youth and parents;
- Excellent oral and written English skills, public speaking, and report writing skills; proficiency in a second language commonly used by clients - Mandarin and/or Cantonese.
- Confident and experienced in virtual service delivery is a definite asset;
- Proficiency in computer; Microsoft Office, graphic software and social media that facilitate work, communication and online marketing;
- Flexible, ability to work regularly in evenings and weekends and travel in GTA.

**Other Requirements**:

- Ability to perform some physical activities (e.g. lifting and loading program materials and office equipment);
- A negative result in Vulnerable Sector Screening is mandatory;
- Valid Ontario driver’s license and access to a car to carry out duties is preferred.

**Applicant should quote Job # 78-22 / Settlement Worker (SIS) and address the cover letter to: CICS Hiring Committee, 2330 Midland Ave, Toronto, ON M1S 5G5**
- CICS is an equal opportunity employer. We provide accommodations during the recruitment process for persons with disabilities if required. This will be in accordance with the Accessibility for Ontarians Disability Act and Ontario Human Rights Code. We thank all those who respond to this posting. Only those selected for further screening will be contacted. No telephone e