Cyber Security Delivery Manager

2 weeks ago

Ottawa, Canada BELL BUSINESS MARKETS Full time

Req Id: 409258

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

**Introduction**:
The Cyber Security Practice owns the responsibility for P&L, strategy, and overall market success for providing cyber security service to the enterprises. This is an area of significant strategic importance & investment for Bell Business Markets. We are seeking a dynamic, results focused and self-driven Manager to oversee our managed services delivery to our clients.

**Role Summary**:
**Key Responsibilities**:

- Working closely with customers to understand their business needs
- Ensuring security contractual obligations are met and SLAs are met or exceeded
- Chairing weekly/monthly/quarterly service reviews
- Analytics of security trends
- Assess the profitability of accounts
- Increase profitability by identifying new business opportunities (BSURE or others) within the Customer environment
- Manage Customer relationship during transition of service changes from Day 1 to Day 2
- Manage and mature security stakeholder relationships
- Manage and create security service improvements
- Increase profitability by identifying new business opportunities with existing clients
- Take ownership of customer satisfaction for security services
- Act as the client main point of escalation for security services
- Maintain and develop documentation and knowledge base
- Manage transition of services into BAU in line with contract agreements

**Critical Qualifications**:

- 5 years+ experience in cyber security with service delivery experience
- 10 years + in IT or equivalent experience
- Billingual
- Previous experience in telecom or technology is a strong asset (Service Provider, OEM, or Tech Firm)
- Strong analytical and executive presentation skills are a must
- Strong project management capabilities
- Financial / Forecasting abilities. Business Planning experience is a strong asset
- Ability to work independently, navigate a complex matrix organization
- Organized, Agile, able to work under tight deadlines
- Strategic thinker, verbally articulate, with strong presentation skills

**Preferred Qualifications**:

- Natural leader, able to command attention
- Proactive individual, successful leading and working within virtual teams
- Out of the box thinker, not afraid to dare to challenge the status quo
- Curious, Passionate
- Team player, open to feedback, and a quick learner (outside of comfort zone)

Bilingualism is required.

**Additional Information**:
**Position Type**: Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Quebec : Montreal || Canada : Ontario : Ottawa || Canada : Quebec : Quebec City

**Flexible work profile**: Mobile
**Application Deadline**: 04/09/2023

Created: Canada, ON, Ottawa

**Bell, one of **Canada's Top 100 Employers.

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