Specialist Process Optimization

7 months ago

Stellarton, Canada Backstage Full time

**Requisition ID**:179557

**Career Group**:Corporate Office Careers

**Job Category**:Store Systems Enablement

**Travel Requirements**:0 - 10%

**Job Type**:Part-Time

**Country**:Canada (CA)

**Province**:Nova Scotia; Alberta; British Columbia; Ontario

**City**:Stellarton / Calgary / Vancouver / Mississauga

**Location**:Foord St. Office, Calgary Office, Tahoe Office, Vancouver Office

**Postal Code**:B0K 1S0

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

**A**ll **career opportunities will be open a minimum of 5 business days from the date of posting.

**Ready to Make an impact?**:
Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team We currently have a contract opportunity for an Specialist Process Optimization & Retail Support. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB; Vancouver, BC;

**Here’s where you’ll be focusing**:
**As a Specialist Process Optimization & Retail Support with Sobeys, you will**:

- Work closely with business stakeholders to understand process, support, and data requirements.
- Collaborate on projects, initiatives, and process improvement efforts to drive operational excellence, enhance customer experience, and achieve business objectives.
- Communicate findings, insights, and recommendations effectively to both technical and non-technical audiences.
- Maintain knowledge of key systems (Kronos, CAO, FIM, ISP/POS) in all applicable banners to properly analyze data.
- Extract, transform, and load (ETL) operational data from various sources including Microsoft Synapse, Tableau, and Enterprise Data Lakes.
- Implement data pipelines and other optimization strategies ensuring successful transformation and data consistency for analytics and reporting.
- Develop interactive dashboard solutions using Tableau and Power BI delivering data-driven insights that provide actionable information to stakeholders.
- Continuously monitor the performance of the analytical solutions and troubleshoot issues related to data processing and visualization performance.
- Analyze various systems and data elements to identify opportunities related to labour opportunities, employee engagement, customer experience, loss prevention, and shrink.
- Create, implement, and evolve system processes, execute projects, and provide support to all levels of business across the organization.
- Work closely with Operations and Retail teams to understand their needs, challenges, and requirements related to data, store processes, and support.
- Develop, present, and implement best practices to improve operational efficiency, customer experience, and sales performance.
- Collaborate with Learning & Development team to continually review and deliver eLearning materials and resources for store teams to enhance their skills, knowledge, and performance.
- Collaborate with Solution Centre to identify training needs, developing training materials, and conducting training sessions to improve store processes, compliance, and operational effectiveness.
- Work closely with cross-functional teams, including Operations and Retail, to understand their needs, challenges, and requirements related to store processes and support. Collaborate on projects, initiatives, and process improvement efforts to drive operational excellence, enhance customer experience, and achieve business objectives.
- Continually develop systems change management processes, integrity of system data, and contributing materials and analytics.
- Foster a positive and engaging team culture by providing leadership, coaching, and mentoring to team members.
- Encourage teamwork, recognize achievements, and address team challenges to promote a motivated and high-performing team environment.
- Ensure adherence to government regulations (including OHS Standards)

**What you have to offer**:
**Your experience and resume will show us**:

- Bachelor's degree in Data Analytics, Product Management, Operations Management, or related field.
- Minimum of 3-5 years of experience in retail operations, store processes, or related roles with focus on data analytics.
- Demonstrated commitment to diversity, equity, and inclusion (DE&I) principles and practices in the workplace.
- Proven experience in analyzing and interpreting data to drive insights,

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