Rental Counter Sales Associate

3 months ago

Saskatoon, Canada Avis Budget Group Full time

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The customer service representative will gain knowledge through local training and hands-on experience to provide administrative support and exceptional customers service.

**Responsibilities**:

- Take incoming calls reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls as assigned.
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Fully assess condition of rental upon return and report all damages.
- Process returns and check-ins
- Understand and communicate rental terms and conditions, vehicle features and other services
- Sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned

**Qualifications**
- Must be at least 18 years old
- High School Diploma or above required
- Some college preferred - Must have at least 1 year prior customer service, retail, or administrative support experience
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
- Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years

NOTE: This employment opportunity is with an independently operated Avis Budget Group rental location. We are an independent contractor.

DOWNTOWN BRANCH - SASKATOON

**Job Types**: Full-time, Part-time

Pay: $15.00-$17.00 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- On-site parking

Day range:

- Holidays
- Monday to Friday
- Weekends as needed

Flexible Language Requirement:

- French not required

Shift:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift

Ability to commute/relocate:

- Saskatoon, SK: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)
- Driving: 5 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person

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