Production Planner

6 days ago

Burnaby, Canada Hemlock Printers Full time

We have a job opening for a **Production Planner - Digital Production** to join the Customer Service Team.

A Hemlock Printers Digital Print Production Planner is expected to provide exceptional project management services for Hemlock’s digital print activities. The role ensures all relevant production specifications are communicated clearly and efficiently to production teams and outside suppliers, ensuring the product meets or exceeds both quality and delivery expectations. Equally important, the role provides responsive and professional service to Hemlock’s customers, sales team members and other internal staff involved in the project.

The position is a full-time permanent position working Monday - Friday 8:30 to 4:30 less ½ hour unpaid lunch.

**POSITION RESPONSIBILITIES**
- Plan and manage print orders from order submission through to billing
- Act as primary contact (internally and externally) ensuring customer needs are met
- Co-ordinate materials and 3rd party suppliers as required
- Ensure project stays within estimated scope and manages change costs as required
- Support other Customer Service team members to balance and manage workload
- Participate and support continuous improvement and the development of best practices within and across the department
- Additional Duties: The above responsibilities do not imply that these are the only duties to be completed. Any other job-related duties and instructions requested by your manager are expected to be performed.

**SKILLS & QUALIFICATIONS**
- Excellent written and verbal communication skills
- Ability to manage simple and complex projects under tight deadlines
- Ability to multi-task and move efficiently between different responsibilities
- Ability to work cooperatively as a team member
- Experience and proficiency in Word and Excel
- Experience in the printing industry MIS software is an asset
- Strong customer service skills

**BENEFITS**
- Extended Health and Dental (incl. of Vision & Prescriptions), Life, AD&D, Short-term Disability and Long-term Disability Insurance package
- Vacation and Care/Sick pay
- Group RRSP
- Profit Sharing
- Employee & Family Assistance Program
- Transit/Compass Card program
- Free Electric charging stations & onsite parking

Hemlock Printers is committed to building a diverse and inclusive workplace. We strive to ensure our internal policies and practices recognize the value of diversity, inspire employee participation and are free of barriers for advancement. Our goal is to provide equal possibility for everyone and for every employee to feel safe, valued, empowered, and respected for their contributions to our shared purpose. All those who would contribute to the further diversification of our community are encouraged to apply.

Open Until Filled.

**Salary**: $47,892.00-$62,738.00 per year

**Benefits**:

- Dental care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- plant management: 1 year (preferred)
- production management: 1 year (preferred)

Work Location: In person

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