Manager, Coaching Operations

5 days ago

Toronto, Canada MLSE Full time

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
**Responsibilities**:

- Support the Head Coach to ensure efficiency in their role.
- Serve as a trusted partner, leading all aspects of administrative duties such as calendar management, expense reconciliation, and handling business matters related to the Raptors, philanthropy, and personal endeavours.
- Act as the liaison between the Head Coach, Coaching team, and key internal teams (Marketing/Brand, Partnerships, Ticketing, Community Foundation) to align goals and fulfill contractual and community obligations.
- Manage all incoming requests and collaborate with internal and external parties to successfully deliver and execute appearances and speaking engagements, from start to finish.
- Foster relationship development by proactively communicating with coaches and players to improve support for the Head Coach and Coaching team.
- Provide on-ground assistance to the Coaching team for off-site meetings, appearances, and events as needed.
- Execute all game night responsibilities such as hosting, ticketing, and activations.
- Perform other duties as assigned.

**Qualifications**:
- Experience in sports administration, team operations, or similar roles, preferably in collegiate, semi-professional, or professional sports organizations.
- Post-secondary education or equivalent relevant experience is an asset.
- Previous experience working across multiple time zones with global stakeholders.
- Strong business judgment and the ability to handle sensitive and confidential information.
- Excellent judgment, problem-solving skills, and a proactive approach to finding and suggesting solutions while working with individuals at all levels.
- Technologically savvy and proficient with smartphones, tablets, laptops, and other tools.
- Extensive digital acumen, including MS Word, MS Excel, PowerPoint, and Outlook.
- Ability to liaise effectively with individuals at all levels.
- Excellent verbal and written communication skills; strong editing and proofreading abilities.
- Proven time management skills, with the ability to effectively establish and execute priorities in a dynamic and changing environment.
- Available to work frequently on evenings, weekends, and holidays as needed.

Additional Information

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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