IT Analyst

QM Environmental is one of Canada's largest full-service national civil and environmental remediation firms. Always committed to health, safety and the environment, along with our highly trained and qualified personnel QM LP has developed a robust network of suppliers, sub-contractors, consultants, First Nations partners and other strategic partners. Together we are able to meet the diverse needs of our clients across the country, offering everything from specialized services to large, complex end-to-end solutions.

QM’s four business lines include Demolition and Decommissioning, Hazardous Materials Abatement, Environmental Remediation including Civil Earthworks, and Emergency Management & Environmental Response Services.

**Responsibilities**:
1. Provide first-level technical and network support to end-users, addressing hardware and software issues promptly and effectively.

3. Perform basic troubleshooting and maintenance of user PCs, laptops, and peripheral devices.

5. Troubleshoot network issues and provide support for connectivity problems.

6. Support server, storage, and VMware environments under the guidance of senior IT staff.

7. Collaborate with team members to implement and maintain IT security best practices.

8. Document IT processes, procedures, and issue resolutions.

**Requirements**:
1. **Educational Background**: A degree in Computer Science, Information Technology, or a related field is preferred but not mandatory.

2. **Experience**: 3+ years of experience working in an Enterprise IT Environment.

3. **Certification**: One or more of the following certifications would be beneficial:

- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- VMware Certified Associate

4. Understanding of Enterprise IT infrastructure, including servers, storage, and networking.

6. Strong problem-solving and communication skills.

7. Ability to work collaboratively in a team environment.

8. Eagerness to learn and adapt to new technologies.

**COMPANY POLICIES**

Compliance with company policies is a requirement of employment. Please note that this includes QM’s Covid-19 in the Workplace Vaccination Policy, which requires employees to comply with QM’s Infection Control Plan (ICP). QM’s ICP requires employees to be vaccinated if they will be working onsite at a jobsite that has a mandatory vaccination policy. Accommodation, including legally eligible exemptions, will be considered where legally required.

**OUR COMMITMENT TO DIVERSITY & INCLUSION**

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$80,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Burlington, ON L7L 6M9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person