Manager, Investor Relations

4 weeks ago


Toronto, Canada Citco Full time

Manager, Investor Relations - Hedge Funds

Toronto, Canada

**About Citco**

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

**About the Team & Business Line**:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Investor Services team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

**Your** Role**:

- You will build and maintain client relationships and act as their primary Investor Relations client relationship manager and an escalation point for their interaction with the team.
- You will proactively manage the team’s daily workflow, ensuring that deadlines are met and controls are adhered to.
- You will ensure that capital transactions and NAVs are processed correctly and efficiently by the team and the associated records are filed and maintained efficiently and comprehensively.
- You will ensure that investor reporting and client reporting is accurate and distributed in a timely manner.
- You will fully implement the CFS Global IR policies, procedures and best-practice guidelines.
- You will liaise internally with the Treasury team, Fund Accounting teams, Compliance team and Internal Auditor(s) to ensure all deadline and deliverables are met.
- You will represent the team at IR management meetings and assist with agenda preparation and minute taking.
- You will chair team meetings to relay operational updates and discuss IR initiatives.
- You will represent Investor Relations at on-site visits with clients.
- You will propose and develop department-wide operational improvements in consultation with the other IR managers.
- You will provide continuous coaching to team members on operational issues ensuring that system enhancements and process changes are implemented correctly and effectively.
- You will conduct Interviews and participate in the selection process of new staff.
- You will conduct performance appraisals for team members.

**About You**:

- You have a Bachelor’s Degree in Accounting/Finance/Economics or comparable Investor relations and finance experience.
- You have 5 - 7 years’ experience in the Hedge Fund industry, preferably in Investor Relations and/ or Client Service with some exposure to accounting and performance reporting.
- You have a minimum 2 years’ experience managing staff.
- You have knowledge of compliance and regulatory issues including Know Your Customer (KYC) and anti-money laundering policies.
- You possess proven client relationship skills.
- You have strong knowledge of Microsoft Office.

**Our Benefits**

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.



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