Manager, Programs and Business Administration
2 weeks ago
**Location**:
1685 Tech Avenue, Mississauga, Ontario, L4W 0A7
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
**Why this role is important?**
**About us**:
Central Pharmacy Services is a division of Shoppers Drug Mart that prepares medication centrally and distributes them to stores for patients. This centralized production enables the pharmacists and teams at Shoppers Drug Mart/Loblaw locations to spend their time focusing on what is important - the patient
Our company's CORE values reflect how we treat all employees. We CARE about all Canadians, we believe in OWNERSHIP and accountability, RESPECT, and EXCELLENCE in the services we provide. At Central Pharmacy Services, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it is your first job, or you are ready for a new challenge, Central Pharmacy Services, can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work life balance.
**What You'll Do**:
Program Management
- Work closely with Operations leaders and HR (Human Resources) on program development and administration of Pharmacy Technician / Pharmacist licensing support programs including building partnerships with educational institutions
- Support development and administration of CORE Leadership Development Program and other leadership development initiatives
- Support development and administration of internal CPS communication activities
- Work with partners to develop, implement and maintain a process of internal audits for operating standards across CPS sites
- Work closely with Operations Management teams to incorporate colleagues' input into the development of innovative programs and practices
**Administration Responsibilities**:
- Facilitate key events for the Senior Leadership Team such as preparing Town Hall presentations and strategy sessions
- Develop and coordinate the implementation of administrative policies and procedures to ensure efficient and effective functioning of operating sites
- Manage the work of the Sr. Operations Coordinator and guide and support on-site Operations Coordinators across CPS
- Collaborate closely with Operations Coordinators and Operations Managers/Directors across CPS facilities to ensure efficient and effective administration practices are in place
- Recommend standard processes to drive operational excellence, coordinate with Operational leaders
- Responsible for supervising financial administration of various business activities such as invoice processing, supplies cost optimization and cost tracking for pilot programs
- Act as the point of escalation, supporting Operations leaders with vendor management (cleaners, suppliers, property owners etc.) and establish, modify, and monitor service agreements
- Provide support, as needed, in the set-up of new CPS sites
- Support Operations’ colleague onboarding processes and independent contractor set-up
- Work closely with Operations leaders and HR on departmental reporting on labour utilization, absenteeism, colleague turnover etc.
**What You'll Need**:
- 5+ years of operations, health-setting administration and/or project management experience
- Demonstrated planning, project management and organizational skills
- Proven client, partner or store relationship management and customer service capabilities
- Strong professional presence and presentation skills, including facilitation of meetings
- Ability to effectively communicate ideas and create at all levels of the organization
- Quick learner: eagerness to learn and ability to rapidly assimilate new concepts and ideas
- Self-starter: demonstrated initiative and ability to prioritize
- Deliver results in a high-pressure environment
- Pharmacy operations knowledge considered a strong asset
- Supervisory experience strongly preferred
- Degree in business, pharmacy, or another analytical field preferred
At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers.
Loblaw recognizes Canada's diversity a
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