Guest Services Representative

6 months ago

Toronto, Canada Cloverdale Mall Full time

**Guest Services Representative**:
**About QuadReal Property Group**

QuadReal Property Group is a global real estate company headquartered in Vancouver, British Columbia. Assets under management are $61.2 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has evolved its capabilities to invest in public and private debt and equity markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

The Guest Services Representative will act as a “brand ambassador” for Cloverdale Mall, enthusiastically promoting the Centre, its stores, programs and services. The Guest Services Representative reports directly to the Guest Services Supervisor.

**Responsibilities**
- Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming special events and promotional services
- Develop and maintain strong relationships with retailers and educate on the Centre’s services
- Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional service
- Comply with the roof access, lost and found and wheelchair/stroller sign-out procedures.
- Support the Centre’s gift card program including handling cash, credit and Interact payment, and reconciling receipts
- Complete administrative tasks and conduct all service functions related to the Concierge Desk
- Assist with promotional and special events as required
- Assist with other related duties

**Experience and Qualifications**:

- Experience in a similar position with exceptional customer service skills
- Intermediate skills in Microsoft Office (Excel and Word)
- Strong organizational, planning and time management skills
- Excellent oral and written communication skills
- Strong attention to detail and problem solving skills
- Ability to prioritize workload and handle competing priorities and deadlines
- Positive and friendly “Customer First” attitude
- Flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
- Want to learn about our end-to-end recruitment process? Click this_ opens in a new window_link_ for a short video that will take you through each step, so you’ll know exactly what to expect._

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