Dental Hygiene Scheduling Coordinator

3 months ago

Ottawa, Canada MCA Dental Full time

We are adding a Hygiene Treatment Coodinator/Scheduler to our clinic team.
This is an ideal role for a Dental Hygienist who is interested in moving their career focus from a clinical RDH role to an administrative role, while continuing to use their expertise and experience

This is either a part-time or full-time permanent position, depending on the applicant's preference. We offer a competitive salary, work wear allowance, parking and 100% Employer paid Health Benefits

**Responsibilities**:
You will ensure the Dental Hygiene schedule is well-planned and that the clinic is set up for success. A snap-shot of the day-to-day is as follows:

- Optimize scheduled appointments to achieve a well planned day
- Confirm upcoming appointments and ensure all pre-treatment processes are in place (pre-determinations, expectations are clearly understood, etc.)
- Analyze the schedule to make certain it is booked in a way that improves/maximizes efficiency and helps the clinical team to run through the day smoothly, with mínimal disruptions to both the providers and the patients;
- Liaise appropriately with insurance providers, facilitating communication with the patient and the clinical team;
- Meet with patients one-on-one and present and review large perio treatment plans (answering questions, discussing treatment options presented by the RDH and providing an outline of the treatment process including time commitment, cost and other considerations)
- Preparing and sending pre-determinations;
- Following up on outstanding treatment plans;
- Maintain accurate accounting, patient records, and prepare/submit timely reports related to the dental clinic operations;
- Maintain patient relations through ongoing dialogue with patients before, during and after treatment;
- Support team members in the dental clinic by aligning individual contributions with those of the team and group;

**Requirements**:

- A self-driven individual who is willing to help with a variety of administrative tasks
- Comfortable using dental clinic software and digital tools
- A solid understanding of Dental Hygiene practice and theory and the ability to communicate the treatment perio process effectively with patients
- Experience analyzing radiographs and preparing pre-determinations
- Excellent communication and interpersonal skills
- Attention to detail, organized and reliable
- Understanding of health & safety regulations relating to the dental office environment
- Asset: Dental Office Software Experience (AbelDent, Dentrix, Tracker, etc.)
- Asset: Dental Assistant/Dental Hygienist clinical experience
- Asset: Knowledge of dental instruments and sterilization methods

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