Customer Service Representative, Remote/wfh

3 weeks ago

Quebec City, Canada NTT Business Process Outsourcing Full time

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT, what you do matters.

**PLEASE NOTE**:
For this ongoing project, our client requires the completion of Protected B/PERC security clearance from all employees to qualify for the position.
- **What is Protected B/PERC Clearance? **The Government of Canada Protected B security level is for sensitive government information and protected assets.
- **Do you already have a protected B/PERC Clearance? **If yes, you will not be required to complete another protected B/PERC security clearance to qualify for this role.
- **If you do not currently have a protected B/PERC Clearance**: We will work with you to obtain this clearance and inform you of the process.

**Position Overview**:
Our insurance client is looking for exceptional, customer-oriented team players who are willing to join a fast-paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our inbound Customer Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.

**A Career at NTT Means**:

- Having ongoing opportunities to **GROW **your career
- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can **BELONG**:

- in an inclusive and diverse working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a **DIFFERENCE**:

- to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global **PIONEER **- where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

**What else does NTT BPO Offer? We’re glad you asked**
- All equipment required for you to be successful in your role
- Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
- Employee Assistance Program
- RRSP program options
- Short
- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities

**Responsibilities**:

- Analyze information presented by the writer to process next steps according to the nature of the inquiry.
- Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
- Remain current on program information and business initiatives, as well as corporate products and processes.
- Effectively promote products and services by maintaining a high level of competition and product knowledge.

**Requirements**:

- Will be required to obtain Protected B/PERC Clearance to qualify for the role.
- Must have Strong and developed oral and written communication skills
- Possesses excellent writing skills including written word, grammar, spelling, and punctuation.
- Experience working in a call center environment, specifically in a customer service role is an asset.
- Demonstrated ability to work within time constraints.
- Advance knowledge of computers and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
- Positive attitude and demonstrated ability to perform in a team-based environment.
- Ability to multitask proficiently in a fast paced, performance driven environment.
- Knowledge of Medical, Dental or Disability Group Insurance products would be considered a strong asset.

Diversity. Equity. Inclusion.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT what you do matters. Because here YOU can.

**Salary**: $18.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

Ability to commute/relocate:

- Quebec City, QC: reliably commute or plan to relocate before starti

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