Customer Service Representative, Remote/wfh

4 weeks ago

Quebec City, Canada NTT Business Process Outsourcing Full time

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT, what you do matters.

**PLEASE NOTE**:
For this ongoing project, our client requires the completion of Protected B/PERC security clearance from all employees to qualify for the position.
- **What is Protected B/PERC Clearance? **The Government of Canada Protected B security level is for sensitive government information and protected assets.
- **Do you already have a protected B/PERC Clearance? **If yes, you will not be required to complete another protected B/PERC security clearance to qualify for this role.
- **If you do not currently have a protected B/PERC Clearance**: We will work with you to obtain this clearance and inform you of the process.

**Position Overview**:
Our insurance client is looking for exceptional, customer-oriented team players who are willing to join a fast-paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our inbound Customer Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.

**A Career at NTT Means**:

- Having ongoing opportunities to **GROW **your career
- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can **BELONG**:

- in an inclusive and diverse working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a **DIFFERENCE**:

- to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global **PIONEER **- where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

**What else does NTT BPO Offer? We’re glad you asked**
- All equipment required for you to be successful in your role
- Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
- Employee Assistance Program
- RRSP program options
- Short
- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities

**Responsibilities**:

- Analyze information presented by the writer to process next steps according to the nature of the inquiry.
- Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
- Remain current on program information and business initiatives, as well as corporate products and processes.
- Effectively promote products and services by maintaining a high level of competition and product knowledge.

**Requirements**:

- Will be required to obtain Protected B/PERC Clearance to qualify for the role.
- Must have Strong and developed oral and written communication skills
- Possesses excellent writing skills including written word, grammar, spelling, and punctuation.
- Experience working in a call center environment, specifically in a customer service role is an asset.
- Demonstrated ability to work within time constraints.
- Advance knowledge of computers and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
- Positive attitude and demonstrated ability to perform in a team-based environment.
- Ability to multitask proficiently in a fast paced, performance driven environment.
- Knowledge of Medical, Dental or Disability Group Insurance products would be considered a strong asset.

Diversity. Equity. Inclusion.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT what you do matters. Because here YOU can.

**Salary**: $18.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

Ability to commute/relocate:

- Quebec City, QC: reliably commute or plan to relocate before starti

  • Wfh Customer Service Representative/collector

    4 weeks ago

    Quebec City, Canada NCRi Inc. Full time

    NCRI is growing stronger and is seeking a WFH Customer Service Representative/Collector to join our motivated and growing family starting March 1st, 2023. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. Home Office Equipment Requirements: - Equipment will be provided by the company - High-speed internet with...

  • Wfh Customer Service Representative/collector

    1 week ago

    Quebec Province, Canada NCRi Inc. Full time

    NCRI is growing stronger and is seeking a WFH Customer Service Representative/Collector to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. Home Office Equipment Requirements: - Equipment will be provided by the company - High-speed internet with hardwired connection from...

  • Wfh Customer Service Representative/collector

    2 weeks ago

    Quebec Province, Canada NCRi Inc. Full time

    NCRI is growing stronger and is seeking a WFH Customer Service Representative/Collector to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers.Home Office Equipment Requirements: Equipment will be provided by the company Highspeed internet with hardwired connection from the...

  • Payroll Specialist

    4 weeks ago

    Quebec City, Canada Remote Full time

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **What this job can offer you**: - Reviews and guarantees submission of payroll-related data to service providers, statutory filing requirements and payroll approvals. - Manages existing relationships with payroll, accounting and benefits service...

  • Customer Experience Representative

    4 weeks ago

    Quebec City, Canada REEF Parking Full time

    **Pay rate: $17.50 CAD** **Location**:Remote, **must be located in Canada** **Shifts available: Mon-Fri 7am - 3:30pm PST and Mon-Fri 8:30am-5:00pm PST** **Who You'll Work For** REEF transforms Urban Spaces into Community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a...

  • Bilingual Customer Service Representative

    3 weeks ago

    Quebec City, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Customer Service Representative

    4 weeks ago

    Quebec City, Canada EightSix Network Full time

    Job Description Role Description This is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products...

  • Customer Service Representative

    4 weeks ago

    Quebec City, Canada Scotiabank Full time

    Requisition ID: 165585 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Service Representative - Quebec City, Part-time **What you’ll be doing** Our Customer Service Representative (Quebec City) are the face, character and heart of our banks. Scotiabank is a place where we put our customers...

  • Order Entry

    4 weeks ago

    Quebec City, Canada 4W's Demo Ltd Full time

    If you're a people person and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you'll be working in a hugely supportive environment. **Requirements**: The Order Entry and Customer Service...

  • Customer Service Representative

    1 week ago

    Quebec City, Canada Sani Marc Inc Full time

    **Customer service representative**: Emploi - Permanent Full-time - **Agent/Clerk - Customer service** Succursale: Québec -Québec Quebec G1N 3N1 **As soon as possible**Schedule: Monday to Friday (Day) **Description: **Working at Sani Marc means**: - ** Taking responsibility **and control of your files by doing whatever it takes and making sure it’s...

  • Customer Service Representative

    6 days ago

    Quebec City, Canada Safety Express Ltd. Full time

    Safety Express Ltd, an Aramsco Company has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic, highly motivated, and experienced Customer Service Representative to join our dynamic team. OBJECTIVE The Customer Service...

  • Remote Customer Service Agent

    4 weeks ago

    Quebec City, Canada National Bank of Canada Full time

    **Primary Locations**:Quebec**: **Attendance**:Remote**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career in customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. Come join one of our teams of call centre agents who **work from home full time** to meet our clients’...

  • Customer Service Representative

    3 weeks ago

    Quebec City, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you! **Imagine...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada DC UNDER CAR SOLUTIONS Full time

    We are looking for motivated and passionate Customer Service Representatives that want to make a difference! Looking for full time schedules, Monday to Friday. Please review the following info for more details! **Customer Service Representative Job Responsibilities**: - Serves customers by providing product and service information and resolving product and...

  • Insurance Customer Service Representative

    1 month ago

    King City, Canada Dumitru Pitu - Desjardins Insurance Agent Full time

    **Insurance Customer Service Representative - Desjardins Insurance Agent Team Member**: **Commission-Based - Remote** Location: Richmond Hill Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic...

  • Customer Service Representative

    3 weeks ago

    Quebec City, Canada BMO Financial Group Full time

    205 Joseph-Casavant Ave Quebec Quebec,G1C 7X8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    3 weeks ago

    Quebec City, Canada BMO Financial Group Full time

    1600 boulevard Lebourgneuf Quebec Quebec,G2K 2M4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada BMO Financial Group Full time

    8400 boul Henri-Bourassa, #100 Quebec Quebec,G1G 4E2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    1 week ago

    Quebec City, Canada BMO Financial Group Full time

    1181 Turnbull Avenue Quebec Quebec,G1R 0B5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    4 weeks ago

    Quebec City, Canada PAL Full time

    At **PAL Airlines** we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with...