Rma Technician

3 weeks ago

Calgary, Canada Blackline Safety Full time

Our fast-growing company is currently hiring an RMA Technician. Blackline Safety is a leader in products and services for worker safety monitoring and security tracking. We offer solutions that deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces.

Our vision is to become the world leader of worker safety monitoring. The role of the RMA Technician is to conduct failure analysis and report on issues when product is returned to Blackline Safety from the field.

**Responsibilities**:

- Meet quality goals and benchmarks as set by Management
- Technical support and troubleshooting
- Failure analysis of product returned by customers
- Perform various functional and environmental tests as needed
- Repair and inspect PCBA’s according to IPC standards
- Write customer-facing reports
- Present and report findings to cross-functional teams
- Provide analysis of failure modes to Operations, Engineering and Quality
- Recommend actions or solutions to improve products
- Project work for continuous improvement
- Process RMA requests within NetSuite

**Requirements**:

- You have minimum 1 year experience in a technical, repair, or service role
- You have a diploma or degree in electronics, instrumentation, or computer technology from a recognized institution
- You are fluent in written and spoken English
- You have strength in a technical capacity and able to understand and retain technical issues
- You demonstrate verbal and written business communication skills that are clear, concise, courteous, and professional
- You are computer literate including the Microsoft Suite of products
- You can read and understand electronic schematics and troubleshoot circuit boards
- You are organized, detail-oriented and can prioritize tasks
- You are a team player who offers solutions and ideas to continually improve the business
- You are proactive in your approach to customer issues
- You are outgoing, courteous, ambitious, and presentable with a professional demeanor

**About Blackline Safety

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