Solutions Analyst

3 weeks ago

Winnipeg, Canada Broadview Networks Full time

**Driving Business Outcomes with Technology**

Broadview Networks helps organizations improve productivity through the implementation and support of technology while Broadview Academy improves staff productivity by helping people use the technology. With both a downtown and Taylor Avenue location in Winnipeg, we take pride in our outstanding response record for both remote and onsite support. Being awarded a Manitoba Top Employer for 2021 speaks to the priority we put on people; our staff and our customers come first. As an employer, we are committed to creating a workplace that is inclusive, diverse, and equitable.

**Broadview Networks is a Social Purpose Innovator Company**

We exist to foster an equitable workforce to deliver secure solutions with a low-carbon footprint..

**Purpose of Position**

**Minimum Experience**

Experienced

**Work Experience**
- 5+ years' experience in a similar role.
- 3+ years’ experience in Power Platform, Teams, OneDrive and building SharePoint sites.
- 3+ years’ experience in a consulting role.
- Experience with a Service Ticketing Tool would be an asset.
- Experience with Microsoft Teams would be an asset.

**Education Requirements**
- A postsecondary degree in information technology, or equivalent experience.

**Certification Requirements**
- MCSA or Role Based Certification in Power Platform or Teams would be an asset.

**Job Role Responsibilities**
- Provide a superior customer service experience.
- Monitoring and management of support ticket system to ensure timely response and updates to tickets under your ownership.
- Follow up on tickets daily unless scheduled for future dates based upon customer feedback or direction from your Team Lead, Manager or Director.
- Correspondence with customers, vendors, partners, and team membersdocumented in support ticket system.
- Ensure ticket hygiene meets all requirements.
- Timely management of own schedule.
- Take on escalated tickets from the Help Desk team specific to Power Platform or SharePoint related issues when approved by the Manager of

Implementation Services or Director of Technical Services and the Customer.
- Participate in Virtual and in-person customer facing project meetings.
- Participate in pre-sales discovery and requirement gathering sessions to develop scopes of work.
- Plan and deliver quarterly Cloud Optimization Coaching sessions.
- Architect, plan, implement and manage all aspects of SharePoint, OneDrive and Power Platform projects unless otherwise managed by the Project Coordinator.
- Participate in Sales and Marketing events such as Webinars and product demonstrations.
- Change management of customer environments using our documentation tools.
- Achieve Service Delivery Quotas and Key Performance Indicators (KPI) identified in the Job Role Success Criteria.
- Demonstrate successful use of downtime to complete self-study professional development.
- Research emerging technologies to help drive solutions.
- Other related duties as assigned.

**Job Role Success Criteria**
- Assigned Administration Key Performance Indicators (KPIs).
- Customer Satisfaction Rating KPI.
- Billable Target KPI
- CSAT (Customer Satisfaction
- Timesheet & Absence Ratio KPIs.
- Training Schedule Completion.
- Documentation Scoring KPI.
- Direct Manager Assessment & Feedback.
- Adherence to Employment Policies.
- Adherence to Health & Safety Policies including Covid-19 Vaccination Policy.
- Adherence to Office Security Policies.

**Qualifications**
- Proficient in Microsoft Office including Word, Excel and Outlook.
- Must have a high comfort level with engaging, educating, and sharing knowledge with customers.
- Experience with Microsoft SharePoint Online, OneDrive, Teams and Power Platform.
- UX and UI design experience.
- Understanding of Project Management practices.
- Experience with Business Process Automation solutions.
- Class 5 Drivers License and access to vehicle an asset.

**Skills**
- Proficient in the English language, excellent written and oral communication skills.
- Knowledge of basic business communication, including writing, editing, and formatting skills.
- Confident approach to working with customers.
- Excellent interpersonal skills and ability to work with clients and co-workers in a professional manner with a positive can-do disposition.
- Ability to adjust communication style based on technical understanding of the customer.
- Ability and willingness to adapt to procedures and a drive to learn.
- Ability to work in a fast-paced environment
- Time and priority management skills with an ability to make decisions independently and understand when escalation is required.
- Excellent presentation skills
- Great attention to detail.
- Exceptional problem solving & troubleshooting skills.
- High levels of patience and tolerance.
- Ability to work in a dog friendly workplace.

**On Boarding / Training Requirements**
- Up to 3 months on boarding requirement to work independently.
- Technical Services process a

  • Solution Analyst

    4 weeks ago

    Winnipeg, Canada PINNACLE STAFFING SOLUTIONS Full time

    JOB TITLE: Solution Analyst LOCATION: Winnipeg, Manitoba INDUSTRY: Retail SIZE: 3000+ Employees STATUS: Full-Time / In-Person Join the team of a prolific Canadian retailed as their newest Solution Analyst! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and architectural...

  • Solution Analyst

    4 weeks ago

    Winnipeg, Canada PINNACLE STAFFING SOLUTIONS Full time

    JOB TITLE: Solution Analyst LOCATION: Winnipeg, Manitoba INDUSTRY: Retail SIZE: 3000+ Employees STATUS: Full-Time / In-Person Join the team of a prolific Canadian retailed as their newest Solution Analyst! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and architectural...

  • Solution Analyst

    4 weeks ago

    Winnipeg, Canada PINNACLE STAFFING SOLUTIONS Full time

    JOB TITLE: Solution Analyst LOCATION: Winnipeg, Manitoba INDUSTRY: Retail SIZE: 3000+ Employees STATUS: Full-Time / In-Person Join the team of a prolific Canadian retailed as their newest Solution Analyst! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and architectural...

  • Solution Analyst

    3 weeks ago

    Winnipeg, Canada PINNACLE STAFFING SOLUTIONS Full time

    JOB TITLE: Solution Analyst LOCATION: Winnipeg, Manitoba INDUSTRY: Retail SIZE: 3000+ Employees STATUS: Full-Time / In-Person Join the team of a prolific Canadian retailed as their newest Solution Analyst! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and architectural...

  • Solution Analyst

    3 weeks ago

    Winnipeg, Canada PINNACLE STAFFING SOLUTIONS Full time

    JOB TITLE: Solution Analyst LOCATION: Winnipeg, Manitoba INDUSTRY: Retail SIZE: 3000+ Employees STATUS: Full-Time / In-Person Join the team of a prolific Canadian retailed as their newest Solution Analyst! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and architectural...

  • Solution Analyst

    1 month ago

    Winnipeg, Canada Pinnacle | Staffing & Recruiting Full time

    JOB TITLE: Solution Analyst LOCATION: Winnipeg, Manitoba INDUSTRY: Retail SIZE: 3000+ Employees STATUS: Full-Time / In-Person Join the team of a prolific Canadian retailed as their newest Solution Analyst ! You’ll be responsible for designing resilient information systems that power the busines

  • Solution Analyst

    7 days ago

    Winnipeg, Manitoba, Canada Pinnacle | Staffing & Recruiting Full time

    JOB TITLE: Solution AnalystLOCATION: Winnipeg, ManitobaINDUSTRY: RetailSIZE: 3000+ EmployeesSTATUS: Full-Time / In-PersonJoin the team of a prominent Canadian retailer as their newest Solution Analyst. You will play a key role in designing robust information systems to drive the business forward, adhering to security standards and architectural principles....

  • Solution Analyst

    7 days ago

    Winnipeg, Manitoba, Canada Pinnacle | Staffing & Recruiting Full time

    JOB TITLE:Solution AnalystLOCATION:Winnipeg, ManitobaINDUSTRY:RetailSIZE:3000+ EmployeesSTATUS: Full-Time / In-PersonJoin the team of a prolific Canadian retailed as their newest Solution Analyst You'll be responsible for designing resilient information systems that power the business while upholding security standards and architectural principles. Working...

  • Solution Analyst

    1 month ago

    Winnipeg, Canada Pinnacle | Staffing & Recruiting Full time

    JOB TITLE: Solution Analyst LOCATION: Winnipeg, Manitoba INDUSTRY: Retail SIZE: 3000+ Employees STATUS: Full-Time / In-Person Join the team of a prolific Canadian retailed as their newest Solution Analyst ! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and architectural...

  • Solution Analyst

    4 weeks ago

    Winnipeg, Canada Pinnacle | Staffing & Recruiting Full time

    JOB TITLE: Solution AnalystLOCATION: Winnipeg, ManitobaINDUSTRY: RetailSIZE: 3000+ EmployeesSTATUS: Full-Time / In-PersonJoin the team of a prolific Canadian retailed as their newest Solution Analyst! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and architectural principles....

  • Solution Analyst

    4 weeks ago

    winnipeg, Canada Pinnacle | Staffing & Recruiting Full time

    JOB TITLE: Solution AnalystLOCATION: Winnipeg, ManitobaINDUSTRY: RetailSIZE: 3000+ EmployeesSTATUS: Full-Time / In-PersonJoin the team of a prolific Canadian retailed as their newest Solution Analyst! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and architectural principles....

  • Solution Analyst

    4 weeks ago

    winnipeg, Canada Pinnacle | Staffing & Recruiting Full time

    JOB TITLE: Solution AnalystLOCATION: Winnipeg, ManitobaINDUSTRY: RetailSIZE: 3000+ EmployeesSTATUS: Full-Time / In-PersonJoin the team of a prolific Canadian retailed as their newest Solution Analyst! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and architectural principles....

  • Solution Analyst

    1 month ago

    Winnipeg, MB, Canada Pinnacle | Staffing & Recruiting Full time

    JOB TITLE: Solution Analyst LOCATION: Winnipeg, Manitoba INDUSTRY: Retail SIZE: 3000+ Employees STATUS: Full-Time / In-Person Join the team of a prolific Canadian retailed as their newest Solution Analyst ! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and...

  • Solution Analyst

    4 weeks ago

    Winnipeg, MB, Canada Pinnacle | Staffing & Recruiting Full time

    JOB TITLE: Solution AnalystLOCATION: Winnipeg, ManitobaINDUSTRY: RetailSIZE: 3000+ EmployeesSTATUS: Full-Time / In-PersonJoin the team of a prolific Canadian retailed as their newest Solution Analyst! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and architectural principles....

  • Solution Analyst

    1 month ago

    Winnipeg, MB, Canada Pinnacle | Staffing & Recruiting Full time

    JOB TITLE: Solution AnalystLOCATION: Winnipeg, ManitobaINDUSTRY: RetailSIZE: 3000+ EmployeesSTATUS: Full-Time / In-PersonJoin the team of a prolific Canadian retailed as their newest Solution Analyst! You’ll be responsible for designing resilient information systems that power the business while upholding security standards and architectural principles....

  • Analyst, Business Solutions

    7 days ago

    Winnipeg, Canada Cushman & Wakefield | Stevenson Full time

    **Position Title**:Analyst, Business Solutions **Department**: Business Solutions **Employment Type**: Full-Time **Application Deadline**: March 15, 2024 **MISSION** Our clients count on us for trusted knowledge, guidance and support to help them make important decisions. We empower our partners and employees alike so that together, we create a lasting...

  • Analyst, Business Solutions

    7 days ago

    Winnipeg, Manitoba, Canada Cushman & Wakefield | Stevenson Full time

    Position Title:Analyst, Business SolutionsDepartment: Business SolutionsEmployment Type: Full-TimeApplication Deadline: March 15, 2024MISSIONOur clients count on us for trusted knowledge, guidance and support to help them make important decisions. We empower our partners and employees alike so that together, we create a lasting legacy in our...

  • Solution Analyst

    1 week ago

    Winnipeg, Canada Wawanesa Insurance Full time

    **Date**:Apr 23, 2024 **Location**: Winnipeg, MB (Hybrid), CA Hybrid - Canada, CA **Company**:Wawanesa Insurance **Job ID**: 7963 **Working Business Language**: This role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business language utilized is English_._ **Salary**: At...

  • Solutions Analyst

    2 months ago

    Winnipeg, Canada Strive Business Solutions Full time

    **Responsibilities** - Collect information for end users including permissions, client configuration and training/orientation requirements. - Modify or create customized reports using packaged software reporting tools, advanced Excel reports and other analytical and business intelligence tools. - Contribute to the team effort by completing other tasks or...

  • Solutions Analyst

    7 days ago

    Winnipeg, Manitoba, Canada Strive Business Solutions Full time

    Responsibilities Collect information for end users including permissions, client configuration and training/orientation requirements. Modify or create customized reports using packaged software reporting tools, advanced Excel reports and other analytical and business intelligence tools. Contribute to the team effort by completing other tasks or projects as...