Customer Relations Specialist I or Ii

7 months ago

Bolton, Canada Sumitomo Electric Wiring Systems, Inc. Full time

**SEWS—Canada Customer Service Center (Bolton, ON)**

**BASIC DUTIES & RESPONSIBILITIES**:

- Customer Relations - Act as primary SEWS contact for assigned customer purchasing departments; Honda, TS Tech, Subaru, Tier I suppliers and other customer suppliers
- Order Management - Manage all customer orders to ensure accurate order receipt and entry, on time delivery of daily shipments, timely execution for delivery of expedited shipping requests and supplemental orders
- Inventory Control - Monitor SEWS inventory levels to ensure availability to meet customer demand; communicate with customers, SEWS plants, corporate staff and other suppliers to ensure timely arrival of finished goods; request expedited shipments of finished goods as needed
- Product Delivery - Monitors shipping schedules to ensure complete and timely delivery of customer orders, coordinate special deliveries, communicate order status to customers; coordinate / communicate shipment requirements with SEWS Warehouse and 3rd party material handling company
- Model Build Out - Track and communicate model build out timing; Create and communicate weekly inventory demand reports; monitor inventory levels to ensure current part demand is met by SEWS; assist with minimizing obsolete inventory remaining after build out
- New Model start-up - Track and communicate NEW model start-up timing; create / communicate trial event planning; participate in new model project management meetings; monitor arrival of new part inventory to ensure successful transition to new parts delivery
- Customer supplied components (DSPS / JSPS) - Support SEWS production control and raw material purchasing regarding customer supplied components; communicate and negotiate deliveries to SEWS
- Design Change Control - Monitor design changes and new part number demand timing from customer forecast; track timing of demand changes from old to new parts; negotiate timing to eliminate or reduce obsolete inventory
- Other duties as assigned as necessary

**POSITION REQUIREMENTS**:

- Bachelor’s Degree or combination of education and relevant experience
- 0-5 years of experience in an inventory control, purchasing, or customer service environment
- Ability to interact effectively with all levels of SEWS and customer personnel
- Skilled in the areas of problem solving, task management, organization, oral and written communication
- Bilingual in Spanish is helpful but not required
- Proficient in MS Office

**About Sumitomo Electric Wiring Systems, Inc.**

Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo’s continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.

**About the Sumitomo Electric Group**

Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company.

***
**An Equal Opportunity Employer M/F/D/V

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