Current jobs related to Indigenous Pathways Development Lead, Complaints - Vancouver - CPSBC Careers
-
Indigenous Navigator
4 weeks ago
Vancouver, Canada B.C. College of Nurses and Midwives Full time**Status**: Regular, Full-Time **Number of Positions**: 1 **Work Location**:Vancouver, BC** - **Hybrid (a combination of in-office and remote work) **Who we are** The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse...
-
Indigenous Relations Lead
2 days ago
Vancouver, Canada Transportation Investment Corporation Full time**Overview** The position is responsible for negotiating and leading the implementation of Project Agreements, through consultation and collaboration with Indigenous communities, and overseeing the Contractor’s contracting and employment obligations under the Project Agreement. The position works closely and collaboratively with Ministry of Transportation...
-
Director of Student Pathways
3 days ago
Vancouver, British Columbia, Canada Independent Schools Association of British Columbia Full timeDirector, Strategic Partnerships and Student PathwaysThis leadership position plays a pivotal role in advancing our school's mission by driving the development of innovative educational programs. The successful candidate will lead the design and implementation of these programs, ensuring they align with our commitment to academic excellence, character...
-
Indigenous Relations Lead
2 weeks ago
Vancouver, British Columbia, Canada EllisDon Full timeWe recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn't matter what your expertise and craft is – there are no...
-
Lead, Indigenous Wellness, Foundry
2 weeks ago
Vancouver, Canada Providence Healthcare Full time**Article Flag: Mandatory Vaccination Please Note**: As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be...
-
Indigenous Patient Care Quality Officer
2 days ago
Vancouver, British Columbia, Canada PHSA Full timeIndigenous Patient Care Quality Officer Patient Care Quality Office Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is...
-
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeVancouver Coastal Health (VCH) is committed to improving the health and access to culturally safe healthcare of Indigenous peoples in our region. As a Strategic Lead and Cultural Safety Specialist, you will play a key role in achieving this goal.Your primary responsibility will be to develop and implement a comprehensive education plan that promotes cultural...
-
Indigenous Relations Lead
2 days ago
Vancouver, British Columbia, Canada Pomerleau Full timeReady to build your career? We want to hear from you. Under the supervision of the Indigenous Relations Director and the Associate Project Director, the Indigenous Relations Lead is responsible for maximizing the participation of Indigenous communities and businesses on a major project located in the Vancouver area. The successful candidate will ensure...
-
Indigenous Wellness Program Lead
2 days ago
Vancouver, British Columbia, Canada Providence Health Care Full timeJob Description Summary Reporting to the Director, Indigenous Patient and Family Experience with accountability to and partnered oversight from the Patient Care Manager, Urban Health and Substance Use (Road to Recovery), the Indigenous Wellness Program Lead plans, gathers feedback about, and delivers culturally grounded and wellness focused...
-
Director Indigenous Workforce Experience
2 days ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeSalary The salary range for this position is CAD $59.59/Hr. - CAD $85.65/Hr. Job Summary Come work as a Director Indigenous Workforce Experience - Strategic Partnerships with Vancouver Coastal Health (VCH) Vancouver Coastal Health is looking for a Director Indigenous Workforce Experience - Strategic Partnerships to join the team. ...
-
Lead, Indigenous Patient Experience, Cultural
19 hours ago
Vancouver, Canada B.C. Women's Hospital & Health Centre Full time**Lead, Indigenous Patient Experience, Cultural Safety and Partnerships - BC Women’s Hospital and Health Centre** - Children's & Women's Health Centre, BC Women’s Hospital and Health Centre - Vancouver, BC - You are a person of Indigenous Ancestry with a strong Indigenous Cultural Safety and anti-racist lens and a desire to participate in the...
-
Lead, Indigenous Patient Experience, Cultural
19 hours ago
Vancouver, Canada PHSA Full time**Lead, Indigenous Patient Experience, Cultural Safety and Partnerships - BC Women’s Hospital and Health Centre** Children's & Women's Health Centre, BC Women’s Hospital and Health Centre Vancouver, BC You are a person of Indigenous Ancestry with a strong Indigenous Cultural Safety and anti-racist lens and a desire to participate in the transformation...
-
Senior Account Development Manager
1 day ago
Vancouver, British Columbia, Canada Healthcare Businesswomen's Association Full time**Job Overview:**We are seeking an experienced professional to help expand access to radioligand therapy (RLT) treatment for prostate cancer patients. As a Key Account Manager in British Columbia, Canada RLT, you will launch new nuclear medicine treatment centers, organize multidisciplinary teams, streamline patient care pathways, implement referral systems,...
-
Operations Lead, Indigenous Health Program
3 days ago
Vancouver, British Columbia, Canada PHSA Full timeOperations Lead, Indigenous Health Program BC Children's and Women's Hospital & Health Centre Vancouver, BC Reporting to the Director, the Operations Lead is accountable for the effective and efficient functioning of the Program and is responsible for planning, implementing, and evaluating inter professional service delivery to women, children and...
-
Strategic Lead
3 weeks ago
Vancouver, Canada Vancouver Coastal Health Full timeSalary The salary range for this position is CAD $45.48/Hr. - CAD $65.38/Hr. Job Summary Come work as a Strategic Lead & Facilitator, Indigenous Cultural Safety with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Strategic Lead & Facilitator, Indigenous Cultural Safety to join the Indigenous Cultural Safety Team. Apply today to...
-
Vancouver, British Columbia, Canada College of Physicians and Surgeons of BC Full timeCase Administrator, Complaints and Practice InvestigationsJob DescriptionPosted Tuesday, January 7, 2025 at 11:00 AM | Expired Saturday, February 1, 2025 at 10:59 AMFull-time, permanentPosition summaryReporting to the conduct manager and in accordance with College of Physicians and Surgeons of BC (CPSBC) policies and procedures, the case administrator is...
-
Vancouver, British Columbia, Canada College of Physicians and Surgeons of BC Full timeClinical Manager, Complaints and Practice InvestigationsJob DescriptionPosted Thursday, February 27, 2025 at 11:00 AMFull-time, permanentPosition summaryReporting to the director, complaints and practice investigations, and in accordance with College of Physicians and Surgeons of BC's (CPSBC) policies and procedures, the clinical manager brings a clinical...
-
Indigenous Community Development Specialist
3 days ago
Vancouver, British Columbia, Canada Kaizen Lab Inc. Full timeAbout the Role:The Kaizen Lab Inc. is seeking a highly motivated and experienced Indigenous Community Development Specialist to join our team. As a Community Justice Development Facilitator, you will play a key role in leading a community-driven project to engage with the Lilwat7ul on "nxekmen" (Our Natural Laws and Customs) and "muta7nt'akmen" (Our Way of...
-
Strategic Lead
4 weeks ago
Vancouver, Canada Vancouver Coastal Health Full timeSalary: The salary range for this position is CAD $45.48/Hr. - CAD $65.38/Hr.Job SummaryCome work as a Strategic Lead & Facilitator, Indigenous Cultural Safety with Vancouver Coastal Health (VCH)!Vancouver Coastal Health is looking for a Strategic Lead & Facilitator, Indigenous Cultural Safety to join the Indigenous Cultural Safety Team. Apply today to join...
-
Strategic Lead
3 weeks ago
Vancouver, Canada Vancouver Coastal Health Full timeSalaryThe salary range for this position is CAD $45.48/Hr. - CAD $65.38/Hr.Job SummaryCome work as a Strategic Lead & Facilitator, Indigenous Cultural Safety with Vancouver Coastal Health (VCH)!Vancouver Coastal Health is looking for a Strategic Lead & Facilitator, Indigenous Cultural Safety to join the Indigenous Cultural Safety Team. Apply today to join...
Indigenous Pathways Development Lead, Complaints
4 weeks ago
Full-time, contract (two years)
Position summary
The College acknowledges that British Columbia is home to incredibly diverse populations of First Nations, Inuit and Métis communities, and embraces the opportunity to learn from the many Nations, communities, and leaders in the province to deliver more culturally safe and accessible health-care services and ensure that its organizational policies and processes are aligned with principles of cultural safety for Indigenous Peoples.
The Indigenous pathways development lead (IPDL) works within the complaints and practice investigations (CPI) team and reports to the deputy registrar, complaints and practice investigations. The individual collaborates with other members of the team, other departments and external partners to execute on the specific recommendations of the College’s external review of the complaints process and other reports such as In Plain Sight and Health Quality BC’s report, Sharing Concerns: Principles to Guiding the Development of an Indigenous Patient Feedback Process.
The role will lead the transformation of the College’s complaint process to one that embeds Indigenous ways of being, knowing, and doing and reflects cultural safety, cultural humility and anti-racism principles.
This position is intended for an Indigenous person, with ties to Indigenous communities where possible.
Duties and responsibilities
**Duties include but are not limited to the following**:
- facilitate the implementation, including change management, of the specific recommendations of the College’s external review, conducted by the Castlemain Group, including new processes within the complaints department and working collaboratively with other College teams impacted or required for process change.
- lead the development and implementation of alternative options for submitting concerns, including a “soft complaints” process and in-person options for sharing patient experiences. A “soft complaint” process is defined as one that allows a patient, family member or community to share their experiences one time, without having to engage in a formal or long-term process.
- assist with the formalization of partnerships between the College and First Nations Health Authority, Métis Nation BC and other Indigenous health organizations to include data sharing and engagement to ensure the development and implementation of culturally safe complaints processes.
- consult with the College’s communications and public affairs department leadership team to:
- identify opportunities to update the College website to ensure information about the complaints process is communicated safely and is accessible to Indigenous Peoples.
- ensure that information on other complaint processes, outside of the College’s jurisdiction, is readily available and when possible provided with a warm handover.
- consider other communication channels and opportunities, beyond the College website, to inform Indigenous Peoples of the College’s complaints process.
- provide information on Indigenous demographic data related to complaints and a means of truth telling for the College’s Annual Report.
- conduct a review of all communication materials related to complaints starting from the initial contact and requests for information, through to Inquiry Committee review or alternative resolution processes. At the completion of the review, facilitate the revision of documents with a lens to language that is more compassionate and sensitive to complainant’s experiences.
- collaborate with the department leadership team and complaint navigators, to cultivate a culturally safe environment for Indigenous complainants to interact with College staff by facilitating a seamless support and complaints navigation system at all stages of contact and investigation.
- work within the current legislation, but with an eye towards the newly enacted Health Professions and Occupations Act, look to implement alternative dispute resolution options including restorative justice and healing practices involving patients, families, communities and registrants.
- support the intake team by providing advice, guidance and sharing knowledge and appropriate support resources when the team engages with Indigenous complainants.
- support the investigative team in conducting culturally safe investigations with Indigenous complainants.
- support the Inquiry Committee by providing orientation, training and reflection on Indigenous ways of being, knowing, and doing and cultural safety, cultural humility and anti-racism principles.
- work in collaboration with the director, records, information and privacy, supports the development of data collection and sharing of information practices to ensure integration of the Anti-Racism Data Act and other reporting requirements.
- develop a department training program (for staff and contractors) on culturally safe restorative resolution and remediation, alternate decision pathways, and
