Product Manager, Digital Products

7 months ago

Toronto, Canada MEDCAN Full time

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:
The Accountabilities:
The Manger of Digital Products & Innovation is accountable for driving our digital product strategy. You’ll be responsible for enhancing and innovating our existing client portal as well as working on Medcan’s first mobile app. Here’s what you’ll be doing:

- Own the end-to-end digital customer experience.
- Partner with business teams to design an updated digital product roadmap.
- Partner with technical design and build teams to manage release schedules.
- Conduct user research and usability studies, collaborating with designers, developers, and research teams throughout the process.
- Monitor and analyze utilization and make data-driven decisions to improve digital experience.
- Keep an eye on emerging technologies and trends in digital experience design.
- Develop a product roadmap and manage a prioritized product backlog.
- Actively seek customer feedback to validate behaviors and analytics and to inform product direction.
- Active participant in scrum ceremonies such as refinement, story pointing, sprint planning and demos.
- Define and implement a Minimum Viable Product (MVP) balancing between the digital strategy, execution of new features, and continuous optimization.
- Bring ideas from conception all the way through to reality through good product management and software development lifecycle practices.
- Be accountable for driving key metrics forward for the growth and sales outcome.
- Manage multiple, and sometimes conflicting, timelines.

The Requirements
- 3-5 years experience in a digital product management role.
- Bachelor’s degree in business, computer science, information systems, or related field
- A deep understanding of building exceptional digital user experiences and a keen eye for identifying opportunities for improvement.
- Strong leadership skills with the ability to inspire and motivate cross-functional teams toward a shared vision.
- Strong analytical, prioritization, and negotiation skills.
- Excellent communication and collaboration skills, with the ability to translate complex ideas into actionable plans.
- Experience in the Canadian healthcare landscape
- Passion for innovation, adaptability to change, and a natural inclination towards embracing challenges.
- Experience managing design and building teams (internal and vendor).
- Hands-on experience with Jira, Confluence, Figma, and Notion.

About You
- You are a positive person who is excited to leverage technology to build client-centric experiences.
- You consider yourself a lifelong learner who stays up-to-date on what’s new in experience design, digital technologies, and healthcare tech and is keen to teach others what you know.
- You can guide technical teams on how to solve business problems using technology.
- You are highly collaborative.
- You want to work for a healthcare company that tries new things and is focused on improving clinical outcomes for our clients through innovative products and services.

This is a permanent, full-time position offering a hybrid work environment with 2 days/week in the office in downtown Toronto. This role reports to the Director, Digital Transformation & Innovation.

Our Benefits:
Medcan’s philosophy of Live Well, For Life applies not only to our clients but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive compensation model with uncapped commission, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow. We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house ex

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