49th Parallel Cafe Manager

2 months ago

North Vancouver, Canada 49th Parallel Coffee Roasters Full time

49th Parallel is a coffee company that calls the Pacific Northwest home. We source, roast, brew, and serve coffee we believe in and our customers love. Our cafés are a showcase for our coffee and service. We're currently seeking experienced Managers with specialty coffee experience and a penchant for exceptional service. Our cafés showcase our incredible coffee alongside a selection of fresh made doughnuts and a small savoury menu at select locations, so experience in specialty coffee and food service are both huge assets.

We take pride in our direct trade sourcing coffee program and our green coffee buyer and coffee education team offer a wealth of knowledge and opportunity to learn about coffee. We offer competitive wages based on experience and merit, a positive work environment, and extended benefits.

**THE ROLE**

The Café Manager is a member of the company’s cafe management team responsible for managing the operational needs of their home café. The main functions of the position are leading and developing a team of Assistant Managers, Supervisors and Baristas and effectively managing the day-to-day operations of the café in line with the company’s values. Also responsible for the delivery of Barista training content (Grind, Steam, Advanced Barista), support for Assistant Manager and Manager training, development of standards, coffee culture and customer service.

This position will serve as a positive role model, driving our 49th Parallel passion for coffee and culture both internally and externally, and will exemplify the company’s culture and values.The Cafe Manager will manage our Lonsdale Cafe and will report into the District Manager.

**PRIMARY RESPONSIBILITIES**

This position will be responsible for the overall operations of the café and duties will include but not be limited to:

- The daily operation of the café.
- Organization of staff positions and responsibilities. Delegating tasks to ensure the café runs smoothly, efficiently, and can achieve financial targets.
- Efficiently plan for daily and weekly needs, as well as special events.
- Involved in decision making relating to adjusting service and changing menus and implementing these changes.
- Responsible for all hiring, disciplinary and firing decisions relating to the Front of House café team.
- Writing a profitable staff schedule using daily and weekly sales reports to assess labour costs and adjusting as necessary.
- Weekly and monthly inventory counts and ordering with suppliers. Assessing sales to set pars.
- Dealing with customer enquiries and complaints, following protocol for how to escalate issues beyond your remit.
- Maintaining a health and safety plan that adheres to legislated requirements under the ESA, WorkSafe BC, and the Company’s policies; ensuring the café’s culture supports an inclusive environment, and addressing claims of bullying, harassment, and discrimination in line with the Company’s _Bullying, Harassment and Discrimination_ in the Workplace policy.
- Handling special orders from customers, and arranging the use of the cafe space for special events.
- Partnering with the Back of House team to support and achieve mutual Café goals.
- Continued assessment and development of staff, to include service training and coffee specific training within the café as follows:

- Onboarding and orientation (coffee and culture-focused)
- Brew bar training
- Till training
- Routine training (open and close)
- Supervisor training (routines, open, closing)
- Assistant Manager training

*Other duties and special projects may be assigned from time to time.

**QUALIFICATIONS AND SKILLS**
- Strong passion for coffee.
- Excellent customer focus, internally and externally.
- Strong leadership capabilities.
- 3 years' experience in specialty coffee service, 2 in a management role, with knowledge of espresso extraction and brewed coffee methods.
- Recruiting and staff development experience.
- Experience managing a profitable café, with understanding of how to achieve financial targets: Gross Margin, Labour Costs, COGS; ability to communicate KPIs to café team, and motivate them to achieve targets as applicable.
- Excellent written and verbal communication skills.
- Intermediate Office Suite skills.
- Deep understanding of POS systems, their functionalities and limitations; experience with Lightspeed a strong asset.
- Positive role model with a passion for nurturing exceptional culture throughout their department and beyond, aligned to the company goals.
- Ability to excel under pressure, and help others do the same; manage time effectively to achieve results
- Knowledge of manual and volumetric espresso machines, and basic maintenance.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Additional pay:

- Bonus pay
- Tips

**Benefits**:

- Casual dress
- Discounted or free food
- Extended health care
- Paid time off
- Store discount

Flexible language requirement:

- French not requir

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