User Support Technician

3 months ago

Brampton, Canada standard appliances ltd Full time

Education:

- Expérience:
**Education**:

- College/CEGEP
**Work setting**:

- Troubleshooting/diagnostic
**Tasks**:

- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Troubleshoot and resolve technical problems
- Communicate technical problems, processes and solutions
**Type of product**:

- Major appliances
- Large household appliances
**Area of specialization**:

- Technical support
**Work conditions and physical capabilities**:

- Attention to detail
- Ability to work independently
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Time management
- Analytical
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Experience**:

- 5 years or more
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
**Other benefits**:

- Paid time off (volunteering or personal days)
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week

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