Labour and Employee Relations Specialist

3 weeks ago

Toronto, Canada Fred Victor Centre Full time

**Labour and Employee Relations Specialist**

Fred Victor Centre is a social service charitable organization committed to improving the health, income, and housing stability of individuals experiencing poverty, homelessness, and mental health and substance use struggles in Toronto. Serving more than 3,000 people each day across more than 20 sites throughout the City, and having served numerous individuals over its 125-year history, Fred Victor ensures that the people receiving services from the organization are treated with respect and unconditional positive regard.

**The opportunity**:
Are you an HR Professional skilled in Labour and Employee Relations who thrives in a fast-paced environment? In this dynamic and engaging role, you will be responsible for evaluating and providing guidance and advice to all levels of the organization on employee and labour relations, investigation and and performance management. You will also play an active role in Health and Safety, leading, advising and educating on best practices, and keeping up to date on legislation. As part of an amazing and collaborative team, you are not afraid to roll up your sleeves and support other areas of our HR operations.

**What you will do**:
Employee and Labour Relations
- Acts as the contact person for management for interpretation and administration of the Collective Agreement and Fred Victor(FV) policies, educating, coaching and providing counseling to FV management in order to develop and maintain positive employee and labour relations across FredVictor.
- Advises management on FV policies and best practices to resolve labour and employee relations issues.
- Categorizes and keeps records of labour and employee relations issues/decisions for future improvement and collective bargaining.
- Provides labour relations support, including facilitating meetings and guiding managers in preparing correspondence related to grievances and investigation outcomes
- Participates in the Labour-Management Committee as required.

Investigation and Performance Management
- Acts as the contact person for employee complaints and grievances; advises management and develops subsequent steps that may or may not involve investigations to resolve the issues in a timely manner.
- Supports management in the investigation process and provides guidance on all record keeping along the process, including investigation reports and outcome letters.
- Develops and maintains best practices in performance management; advises and supports management for issues that require performance management.
- Proactively develops, maintains and accurately tracks LR/ER metrics, including complaints, grievances, disciplines, performance management, etc.; identifies themes and trends and provides analysis to senior management to support better outcomes and reduce risk.

Health and Safety
- Tracks JHSC activities across FV; e.g., JHSC meetings, workplace inspections, WSIB cases and maintains the health and safety database in HRIS; keeps records of all related activities; e.g., minutes, incident reports, Form 7, etc.
- Reviews the trends in FV workplace injuries and illness and provides recommendations for improving staff wellness.
- Provides health and safety orientation and refreshers to staff; performs audit of health and safety training records as required.

Policies and practices
- Follows changes in applicable government legislation and works with the HR team to ensure FV is compliant in all legislative requirements.
- Participates in the Human Resources Committee; reviews and updates FV policies and practices as directed by the committee.
- Conducts research into human resources and labour relations issues and trends as required and applies the relevant information to update the FV policies and practices.

Other
- Liaises with vendors for office equipment; ensures invoices for office equipment services are received and processed in a timely manner.
- Supervises the HR Administrator - Employee Relations on administrative activities.
- Manages correspondence, information and all confidential matters with discretion.

**What you need to succeed**:

- University degree in Human Resources Management, Industrial Relations or related education, ideally possessing or working toward CHRL designation.
- Minimum 5 years of progressively responsible experience in the field of employee and labour relations.
- Excellent working knowledge and understanding of all relevant legislations and best practices in employee and labour relations, occupational health and safety, compensation, job evaluation, HRIS, training and performance management; e.g., Employment Standards Act, Human RightsCode, Labour Relations Act, Ontario Health & Safety Act, Accessibility of Ontarians with DisabilityAct, etc.
- Excellent computer skills with advanced knowledge and experience in MicroSoft programs.
- Excellent interpersonal skills; ability to influence others (without having direct authority over them) to accomplish

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