Tenant Support Worker

4 weeks ago

Thunder Bay, Canada Lutheran Community Care Centre Full time

Vacancies - 0.9 FTE

Opening Date - March 8th, 2023

Closing Date - March 21st, 2023

Expected Start - First week of April

Thunder Bay

19 month Maternity Leave Coverage

**Position Summary**:
Through various techniques, the Tenant Support Worker enables individuals and families to achieve a sense of emotional and social well-being, to cope with and transition through crises, and enhance their quality of life where possible. Particular focus is on tenants of non-profit social housing providers in Thunder Bay and District that need supports to maintain their residency.

Main Competencies Required:

- Professional communication: demonstrate Integrity through work ethic, personal accountability, professional image, and ethical behavior in all written or spoken communication.
- Adaptable: showing that you are open to change, dealing effectively with change, and taking responsibility for changing your behaviours as the requirements of a situation change;
- recognizing the need for change rather than being opposed to it or trying to hinder it
- coping with various circumstances and showing flexibility in order to carry out your work objectives.
- A person-centred approach to facilitation, ability to focus the discussion on the support needs and priorities of the individual, and ability to identify nuanced differences between the priorities of the individual and those of other care providers
- A person-centred approach to facilitation, ability to focus the discussion on the support needs and priorities of the individual.
- Establishes trust and communicates respect.

**Responsibilities**:

- Assist individuals/tenants to identify and access resources available to them.
- Make referrals to other agencies for required services.
- Maintain co-ordination and communication when several service providers are involved.
- Assist individuals in monitoring supports to ensure that the supports are meeting their needs.
- Provide personal advocacy services to individuals.
- Act as a resource and encourage individuals to decide which issues they want to address and how they want to address them.
- When appropriate, identify systemic issues that impact a group of individuals and lobby for change.
- Assist individuals to complete any relevant and required documentation to access or maintain services.
- Provide opportunities for social interaction.
- Accompany individuals to medical or legal appointments and provide interpretation services as necessary.
- Assist individuals in allocating financial resources to maintain housing and obtain necessary goods and services.
- Provide guidance to help reduce the risk of homelessness.
- Provide brief counseling that is focused on addressing issues of concern and that identifies personal strengths and resources available to overcome the concern(s).
- Explain to individuals the recommended course of intervention, its likely duration and impact, and obtain consent.
- To identify, instruct, or arrange instruction on specific life skills that would enhance the individual’s quality of life.
- To help identify or suggest coping strategies for life situations that are causing stress impacting the tenancy relationship or other significant relationships.
- Provide student placement opportunities for individuals from related academic programs.

**Qualifications**:

- Graduate or undergraduate Degree in Social Work from a recognized educational institution.
- A diploma in Social Services may be considered when other qualifications are met.
- Minimum of three years related experience.
- Certification as a Registered Social Worker or Social Service Worker with the Ontario College of Social Workers and Social Service Workers is preferred.
- Experience in social housing and residential tenancy rules is required.
- Must have a broad knowledge of services available in the community such as health and long term care, transportation and mobility, income security, addictions, and disability supports.
- Able to work independently and show professional judgement and mediation skills in all dealings with clients, families, landlords and other service providers.

**Conditions of Employment**:

- Successful completion of a Criminal Records Check, Physical Examination report, Conflict of Interest declaration and Oath of Confidentiality.
- Normal hours of work are 35 hours per week between the hours of 8:30 am and 4:30 pm Monday through Friday and flexibility may be required dependent upon client needs.

**Compensation and Total Rewards**:

- Wage - as per collective agreement and dependent upon experience
- Extended health and dental plan after 3 months.
- paramedical
- prescription
- dental care
- vision care
- life insurance
- long-term disability
- employee assistance program
- Employer RRSP contribution begins upon hire with no match requirement.
- 13 paid sick days per year + 5 paid sick or personal days per year
- Work life balance - paid one-hour lunch and codified Right to Disconnect.
- Experienced and su

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