Barista - Full Time

5 months ago

Ottawa, Canada Cocotte Bistro - The Metcalfe Hotel Full time

**Title**: Barista

**Department**: Food and Beverage - Front of House

**Reports To**: Food and Beverage Manager
- The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era_
- Cocotte Bistro will be a refined yet casual take on an authentic French bistro with a distinctly National Capital lens featuring Executive Chef Stephen La Salle’s classic yet contemporary approach to French bistro cuisine. Cocotte Bistro will also bet on bubbles by the glass, thoughtfully sourced ingredients, social hour specials and sharing items prepared and served en cocotte._

**Job Duties**
- Serve guests sitting at the bar or in the lounge and café areas
- Warmly greet all guests entering the bistro, seat guests when possible, answer the phone when possible
- Take room service orders and accurately ring them into the POS, deliver room service orders when possible
- Adhere to recipes and follow established standards to ensure consistency in taste, presentation and quality
- Setting up, cleaning and closing the café and bar while maintaining sanitation and coffee bar organization standards; cleaning coffee machines, rotating products, inventory counts, and preparing fresh ingredients
- Preparing juices, drink mixes, garnishes, and stocking the coffee bar to ensure supplies are readily available
- Receiving coffee bean orders; rotating products, recording the inventory received and assisting management to ensure stock and products are always on hand
- Receiving liquor, wine and beer orders; rotating products, recording the inventory received and assisting management to ensure stock and products are always on hand
- Prepare and serve all beverage orders for both café guests and the service bar, according to recipes, standards and established timing
- Interact with guests, assessing their needs and preferences while also making recommendations; greeting all guests approaching the café area, and giving all guests a sincere thank you upon departure
- Handling cash and card transactions, ensuring charges and change are accurate and balancing the till
- Use all equipment, grinders, blenders and tools safely, and in accordance to the provided direction/training
- Practice a very high level of communication and teamwork with fellow employees and management
- Clean designated areas by following checklist procedures and opening or closing routines
- Be continually aware of, and maintain, the highest standards of professionalism by following the established dress code; maintain a professional appearance, demeanor, and attitude at all times
- Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately

**Advantages**:

- Group insurance plan
- Group RRSP matching
- Vacation pay
- 50% employee discount in all our establishments for the employee and 3 guests
- Corporate culture that promotes employee appreciation
- Employee recognition events
- Company in full growth (perspective of evolution and personal development)

**Schedule**:

- Morning, afternoon and evening shifts
- Monday to Sunday
- Weekend and holiday availability

**Compensation**
- Competitive wage plus tips

**Job Requirements**
- Smart Serve Certification required
- Ability to effectively communicate in English and French
- Strong interpersonal skills with a passion for hospitality
- Possess a strong work ethic with a desire to achieve team goals
- Ability to prioritize and manage your time during high volume and busy times
- Being physically able to move quickly, bend, and reach throughout your shift; able to stand and walk for long periods of time 8+ hours and lift at least 50 pounds
- Exceptional knowledge of relevant beverages

**Work Conditions**
- Flexible hours including mornings, afternoons, evenings, weekends, and holidays
- Extended periods of standing, and other physically demanding conditions - moving and changing kegs, carrying boxes, and moving heavy inventory up to 50lbs

**Job Types**: Full-time, Part-time

**Salary**: $16.79 per hour

**Benefits**:

- Discounted or free food
- Extended health care
- RRSP match

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Tips

**Experience**:

- Barista: 1 year (required)

**Language**:

- French (preferred)

Licence/Certification:

- Smart Serve Certification (required)

Work Location: In person

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