Dpf Shop Territory Technical Team Lead

2 weeks ago

Winnipeg, Canada The DPF Company Full time

**Who are we looking for?**

The DPF Company Inc. is looking for an efficient and technically savvy DPF Shop Territory Technical Team Lead playing a key leadership role in the Operations Department. Responsible for profitable and effective management of assigned DPF shops. Lead a team of technicians, and apprentices in all aspects of productivity, including diagnostics, service, filter cleaning, invoicing, and housekeeping.

You will oversee operations of our shops in **Edmonton, Calgary, AB, **and **Abbotsford, BC.**

**What we offer**
- Steady Work
- Good Pay
- Bonus Plan
- Two weeks vacation
- Extended health insurance

**What you offer**:

- 3-5 years leadership experience in technical service environment, or at least 3 years of team management in an environment with strong operational metrics
- High School Diploma or equivalent (required)
- Associates or Tech School degree (preferred)
- Valid Driver’s License, class G or class 5 (required)
- Well-developed oral and written communication skills and interpersonal skills in order to effectively instruct employees, and also effectively file reports to the upper management of the organization (required)
- High computer literacy, which involves being able to work with Microsoft packages (required)
- Ability to influence individuals and teams in order to achieve set or desired goals and objectives (required)

**Your main responsibilities will include**:

- Establish shop's objectives, jointly with their supervisor, and attain them
- Manage the budget for shop supplies, repairs and maintenance
- Verify shop's operational reports and productivity
- Control equipment maintenance and shop supplies costs
- Facility management, assuring a clean and safe working environment
- Keep a balanced stock, corresponding to the needs of the shop and wholesale customers and the public
- Work with the purchasing department to establish/correct mins and maxes
- Manage administrative requirements such as cost coding and time and materials allocations, job stories etc
- Ensure that all orders are stocked and recorded according to instructions
- Handle customer complaints immediately working with technician and sales teams, based on the instructions of their operational manager
- Follow up and verify invoicing, customer accounts, claims and credits, to ensure that they are accurate
- Ensure that all parts are correctly labelled, and that credit is granted for returned parts
- Manage returned parts and subtract them from the inventory once credit has been granted
- Install and implement measures to prevent theft in the warehouse
- Prioritize and assign work to meet customers’ needs, moving technicians across the region
- Some hands-on technician work may be required
- Ensure quality, compliance, and safety of DPF Co.'s assets
- Optimize customer pick-up and drop-off (last mile logistics)
- Coach and mentor technicians
- Monitor associate work levels, redirect workforce across the region to ensure smooth operations run
- Conduct formal evaluations of the performance of the personnel reporting to them, at set intervals
- Train and motivate the personnel
- Participate in the hiring of personnel, jointly with supervisors
- Take part in management meetings
- Maintain a professional appearance
- Perform other duties as assigned, based on management requirements, instructions, and staffing

**Job Types**: Full-time, Permanent

**Salary**: $38.00-$40.00 per hour

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

**Experience**:

- technical service environment: 3 years (required)

Work Location: On the road

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