Implementation Coordinator

3 weeks ago

Toronto, Canada Modern Campus Full time

**Job Overview**:
The Professional Services Office is a team of dedicated professionals providing higher education consulting, project management, and training services for Modern Campus clients using our Student Lifecycle Management platform for non-degree solutions, Destiny One.

**How you'll make an impact**:

- Provide support to consultants across a portfolio of projects during all phases of our client implementations of the Destiny One software including project initiation, implementation, training, user acceptance testing and go live planning.
- Independently lead low complexity, rapid implementation projects once sufficient product and implementation process knowledge has been acquired.
- Provide project support to the consultant team across a portfolio of projects.
- Support the set-up and initiation of new client projects.
- Be responsible for maintaining an in-depth understanding of Destiny One features, functionality and implementation processes.
- Prepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessions.
- Triaging issues and provide first level customer support, identifying use cases or change requests where a consultant is required.
- Coordinate activities and work with cross-functional teams such as development, dev-ops, and sales.
- Own the creation of weekly client project status reports and monthly steering committee meetings, providing support on the respective calls.
- Your project management tasks will include providing (or supporting the creation of) status reports (both internal and client facing), updating the project plan, and timely reporting on key project metrics.
- Play a role in reviewing, updating and improving our internal documentation, client-facing materials and project delivery methods.
- Provide hands-on support for project onboarding tasks including data entry (including data migration activities) where required.
- Provide support to VP & Director for monthly and quarterly metrics/KPIs reporting, billing process.

**What you need to succeed**:

- 1-3 years’ experience of working as a Business Analyst or Project Coordinator, ideally on software implementation projects for a B2B environment.
- Ability to effectively multi-task, prioritize, reprioritize and think quickly on their feet
- Experience developing and maintaining strong client and stakeholder relationships
- Must be an independent, self-motivated, and high energy individual who will take charge and exercise their problem-solving skills
- Customer Obsession: Strong desire and passion for proactively delivering world class solutions for client
- “Roll up the sleeves” mentality - proactively identifying areas of need for customers and filling those gaps to ensure project success.
- Excellent communication skills, both verbal & written
- Attention to details and deadlines; ability to manage multiple priorities
- Collaboration and Teamwork skills: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- University or College Degree (Computer Science or Project Management preferred but not critical)
- Good knowledge of Microsoft Office
- Demonstrated an aptitude for project management.
- Toronto (Open to Remote)

**Desired, but not required**:

- Experience working with external clients
- Knowledge of CSS, HTML, JSP
- Knowledge of Trello, Visio, Jira, Confluence, MS Project
- Knowledge or exposure to Agile (Scrum)

**What you’ll gain**:

- Competitive compensation and benefits
- Rewards and recognition programs
- Learning and development opportunities
- Convenient office location
- Flexible Vacation Policy
- You will make a difference everyday for universities trying to grow and students trying to learn.

**Company Overview**:
Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity.

The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.

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