Emergency Dispatcher

Position Summary
Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 Call answer services, Dispatch Services and after-hours communications for Yellowhead County staff, partner municipalities and contracted clients.

Position Responsibilities

911 Call-Taking

Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
Gather relevant information to determine the type and severity of the call;
Reroute calls to the correct agencies;
Fire Dispatch

Dispatch appropriate firefighting resources based on call information;
Prioritize multiple calls to allocate available resources;
Dispatch additional resources as requested by incident commanders;
Maintain logs and incident reports using provide methods;
Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;
Complete paperwork and documentation related to call center operations;
Ensure the call center is kept in a clean and orderly manner;
Perform administrative tasks as directed;
Peace Officer Dispatch

Signing in/out of Peace Officers for contracted clients;
Regular safety checks on officers by radio;
Taking complaint calls in a courteous and professional manner;
Utilize a variety of programs for processing complaints and assigning to officers;
Working Alone Monitoring

Signing in/out of working alone employees for contracted clients;
Regular safety checks on officers by radio;
Emergency notification to supervisors if employees cannot be reached;
Afterhours Call Center

Afterhours emergency call management for contracted clients; and

Taking calls and relaying relevant information to on-call departments.

Minimum Qualifications
Education/Skills

Minimum education of Grade 12 or equivalent;
Post-secondary education in a related field is considered an asset;
International Academies of Emergency Dispatch certification is considered an asset;
Emergency Telecommunications certification is considered an asset;
Experience in emergency dispatch or call-taking preferred;
Basic training in office software preferred;
Strong computer and typing skills preferred;
Understanding of radio communication systems preferred;
Valid Class 5 Alberta Driver’s License;
Completion of Defensive Driving;
Valid Standard First Aid/CPR;
Attributes

Strong organizational skills with attention to detail;
Excellent communication skills;
Ability to manage difficult/stressed callers in a professional manner;
Ability to work under pressure and stress in a fast-paced environment;
Ability to switch quickly between tasks, resourceful and adaptable to changing environment;
Ability to control emotions;
Work well in a team;
Reliable and dependable under mínimal supervision.

Working Environment

Closed office environment with instances where leaving during shift without planning is not an option;
12-hour shift work;
Overtime may be required;
Sitting for long periods of time;
Constant changes in duties during shift;
Requires intense listening attention in responding to emergency calls;
Can be a high stress environment that can result in being mentally taxing.

The salary range for full-time emergency dispatcher is $56,930 to $72,065.

This competition closes July 21, 2023 at 4:30 PM.

This competition may be used to fill future vacancies.
Company
Yellowhead County
Location
Edson, AB