Quality Manager
4 days ago
**Job Responsibility**:
- Leads customer complaint investigations and resolution
- Flexible to cover shifts in the absence of a supervisor, ensuring DMS is adhered to.
- Member of the plant steering team
- Leads plant environmental program ensuring WestRock policies and local regulations are followed
- Achieves desired results in Quality by diagnosing, designing, implementing, then ensuring division’s processes, practices and procedures are fully and consistently adhered within the organization by collaborating directly with all personnel.
- Fully accountable for continuous improvement in the prepress quality programs through use of external and internal benchmarking, leveraging of industry best practices.
- Leads and facilitates formal problem-solving team activities to drive to root cause and corrective action.
- Develop and distribute Quality Alerts as needed.
- Coaches and trains plant leadership and plant personnel to achieve desired results.
- Oversight for the areas specific to document management, CAPA, Internal Assessment, Management Review, and employee training as it relates to the Quality Management System
- Responsible for integrity of data collection systems
- Audits and assessments
- Identify system gaps and solutions to those gaps
- Identify improvement initiatives to drive overall system performance
- Support of plant needs
- Support Corporate Initiatives
- Aligned with Annual Budget
- Continuous Improvement using Six Sigma Tools
- Customer and Supplier visits for trouble shooting, audits, building relationships and quality concerns.
- Internal Customer Relations: work with sales and customer service to develop and implement best practices; attend set call, meetings, and business reviews; prepare and submit performance and work vendors to improve service and quality of materials provided.
- Supplier Relations: Monitor and Manage vendor quality ratings. Report on performance and work with vendors to improve service and quality of materials provided. Performs supplier audits.
- Aligned with Operations Strategy and Operating System
- Travel as required
**What you need to succeed**:
- Secondary School Diploma
- Certification in Quality Management or equivalent experience
- Good time management and organization skills
- Ability to lead collaborative work groups
- Ability to influence the organization
- Ability to work in a fast-paced and changing environment
- Lead and driving change
- Training personnel
- Coaching for performance
- Good written and verbal communications skills
- Knowledge of quality management procedures and systems
- Good computer skills
- Knowledge of Mac computers an asset
**Why Work at WestRock**:
- Competitive salary, benefits and pension plan
- Supportive management team
- Corporate culture based on integrity, respect, accountability and excellence
- A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. As part of our commitment to accessibility for all persons with disabilities, WestRock will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact WestRock, Human Resources at 519-823-4871 about your needs and we will consult with you to ensure suitable accommodation is provided.
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