IT Specialist

**The opportunity**:
Reporting to the IT Manager, the IT Specialist acts as the first point of contact for any IT-related issues, will support the IT team by monitoring and responding to internal requests, troubleshooting technical issues for existing systems, and setting up equipment across our locations.
This role will be a key contributor for the successful implementation and adoption of new technology initiatives within the YMCA Simcoe Muskoka.

**In this role, you will**:

- Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada
- Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka
- Adherence to all provincial and federal legislation relevant to job description.
- Monitoring IT support tickets. Responding to tickets or escalating to the System Administrator or to the IT Manager if required.
- Laptop and desktop configuration.
- End user computer equipment support and troubleshooting, fault diagnosis, and resolution.
- End user software and operating system troubleshooting, fault diagnosis, and resolution.
- Meeting room equipment management and support.
- End-user account administration.
- Develop and implement technical solutions under general supervision.
- Install and configure computers and peripherals to be distributed across internal and client networks.
- Test fixes to ensure problems have been adequately resolved.
- Ensure ongoing maintenance of systems and infrastructure while supporting system quality assurance.
- Manage service tickets and troubleshooting progress for all client requests and ensure effective trouble ticket escalation.
- Field incoming help requests from end users while documenting user issues and related resolutions as needed.
- Assess and assist where necessary with software updates, drivers, and patch management.
- Assist in building knowledge bases, and “frequently asked questions” resources to aid in problem resolution.
- Assist with support of cellular devices as required.
- Maintaining installed hardware and software systems within the Association
- Assist with keeping necessary licensing and inventory logs.
- Ensuring the integrity of data storage and backup systems.
- Maintaining the internet connection and firewall and monitoring security tools.
- Adding, removing, or updating user information such as logins and passwords.
- Provide Exceptional customer service and support to Internal Staff.
- Exercise strong judgment in making decisions and taking appropriate actions related to security and the privacy of data.
- Adding, removing, or updating user information such as logins and passwords.
- Other IT Systems Admin & Support duties as required.

**You bring**:

- Post-Secondary education in IT &/or completion of an IT Administrator Certificate program
- 3 years’ experience in the IT-related field with hands-on experience as IT Helpdesk, Support
- Experience with IT ticketing software/service desk system
- Proven ability to communicate effectively with end users
- Demonstrated Proficiency with VoIP systems, Microsoft Operating Systems (Windows 10 and above), Microsoft 365 Exchange, Microsoft 365 Azure Active Directory
- Ability to understand or write scripts in PowerShell
- Endpoint reporting and security support
- Familiar with compliance and industry security standards
- Valid Class G driver’s license and insured with own vehicle
- Clear Police Reference Check and Vulnerable Sector Screening
- Must be able to work flexible hours based on client needs including evenings and weekends as required
- Willingness to participate in mandated training to be completed before or shortly after commencement of work including:

- AODA Training
- Health & Safety Awareness Training
- Bill 168 (Violence & Harassment in the Workplace) Training
- PCI Compliance
- WHMIS
- Child Protection Training

**Why work for the Y**:
At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As an IT Specialist you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.

**Perks**:

- Compensation $48,750 annual salary
- Extended Health benefits after 90 days
- Paid sick time
- The YMCA of Simcoe/ Wellness day
- YMCA Health and Fitness membership
- Pension Plan after 2 years

In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.

**About us**:
The YMCA of Simcoe/Muskoka is a registered charity committed to fost