People Advisor

3 weeks ago

Québec, Canada Emplifi FR Full time

**About Emplifi**

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital

**Job Summary**

In this role you will be a part of the global People team at Emplifi, and coordinate and execute key HR functional processes for the team Canada, reporting directly to the People and Diversity Lead, Americas.
- Please note that this role will require occasional attendance at our Toronto Office. This position can also be based remotely in Montreal._

**What You'll Do Here**

**Key Responsibilities**
- Policy Implementation, Guidance and Interpretation
- Own and explain HR policies, procedures, laws, and standards to new employees, including job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
- Ensure any risk is mitigated and strive for complete compliance
- Responsible for the whole employee life-cycle

**Onboarding**
- Serve as first point of contact for all Canadian new hires
- Prepare onboarding documents and updating new hire data in all relevant HR systems
- Organize and lead HR onboarding sessions
- Cooperate with IT, Office Management, Hiring Managers and Global Enablement team to ensure a smooth onboarding process

**Employment data and reporting**
- Prepare employment contracts, letters, and amendments
- Maintain up-to-date records related to hiring, transfers, promotions and terminations
- Absence management - Ensure employee compliance with the company holiday and absence policy, in additional to any statutory requirements
- HR reports - Prepare headcount, attrition, holiday balance and other types of reporting as needed
- Employee handbooks and company policies - Keep the guidelines and directives updated, stored and communicated accordingly
- Ensure data accuracy and perform regular data audits
- Support the global HR team with various HR projects, integration initiatives, implementations, etc.
- Proactively identify opportunities for process improvement and work with other functions to design and implement enhancements

**Payroll processing**
- Provide all Canadian HR data to the Payroll Manager for bi-weekly payroll processes
- Coordinate the process with internal payroll, the internal finance team, and external payroll provider: providing data inputs, reviewing and filing payroll reports and answering employee inquiries as needed

**Offboarding**
- Prepare exit documentation and communicating leaving details to the leaver
- Guide managers and employees through the offboarding process
- Process terminations in all relevant HR and payroll systems
- Conduct exit interviews with the exiting employees

**Benefits**
- Manage benefits for the employees - benefits process administration, answering employees' queries related to benefits, enrolling people to various benefits schemes, keeping the records up to date
- Coordinate benefits renewals and plan evaluations

**Employee & Manager relations**
- Provide support to the team for employee relations inquiries
- Support and coach local management in Canada with guidance regarding employment related matters
- Correspond with Legal to ensure legal compliance.

**Culture**
- You´ll play a key role in embracing the Emplifi culture in Canada and work closely with internal Culture Club to drive employee´ initiatives and address key improvement areas

**What You'll Bring to Us**
- 3 to 5 years of experience within an HR Generalist, HR Operations or People Operations roles (i.e. non-recruitment roles) in Canada
- Must be bilingual in French & English (fluent in both oral and written)
- Previous experience with complex HR information systems and reporting tools (mainly Excel)
- Good understanding of HR policies and procedures
- Knowledge of Canadian Labor Law (including within Quebec); working knowledge of differing laws, practices and regulations from Province to Province.
- Excellent communication skills with the ability to communicate to people at all levels internally and externally
- Ability to build, engage and maintain strong relationships
- Good organizational, prioritization and planning skills
- A self-starter with a can-do attitude - proactive, collaborative, and approachable, with a growth & self-development mindset
- Ability to work in fast pace growing environment
- Adaptability to changes and ability to prioritize tasks and projects

**What We Offer**
- International, fast paced and rapidly growing environment
- Chance to work with the world's biggest brands at the CX tech leader
- Agile and open-minded culture with a high level of flexibility
- Opportunity for professional growth and development
- Unlimited PTO
- Flexible working hours
- A corporate group insurance coverage (after 3 months)
- Sick days
- Community days (2 days per year)
- Access to an Employee Assistance Program (EAP)
- Premium subscription to Calm wellness program
- There's more as well Speak with us to find out all details

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