Service Call Dispatch/warehouse Coordinator
2 weeks ago
KPrime Technologies is a vibrant and thriving company that is the foremost independent sales & service provider for chemical and security detection instruments in Western Canada with active sales and support throughout Canada. Established in 1997, we take pride in our history and growth, as well as our commitment to quality and customer service.
Primary Responsibilities include, but are not limited to:
- Receive calls, dispatch relevant information to correct technician, based on the schedule
- Support and engage team of technicians, providing them with the proper resources
- Maintain records and monitor returns to vendor via specific processes
- Reprioritization of warehouse and service call jobs as required to meet customer commitments
- Take initiative to ensure the warehouse / service coordinator projects are on track
- Maintain accuracy of warehouse Enterprise Resource Planning (ERP) software.
- Complete documentation and reports in a timely and concise manner
- Consult with on-site staff and partners in a professional manner
- Adhere to company health, safety and environmental policies
**Requirements**:
- Good telephone, computer, and organizational skills
- Must be able to work in a fast-paced environment
- Attention to detail
- Able to multi-task
- Ability to follow processes
- Ability to work a flexible schedule with shifts
- Excellent customer service skills
- Excellent verbal and written communication skills
- Team player
- Fluency in French would be considered an asset
Salary Offering
- Full Time $45,000 - $50,000/year
Employee Benefits
- Comprehensive benefits package
- Paid vacation and paid sick days
**Job Type**: Full Time and Part Time
Schedule: Shift work / On-call
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Calgary, AB T2E 8Z9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work shift work (days/nights/weekends) ?
**Experience**:
- dispatching: 1 year (required)
**Language**:
- English (required)
Work Location: One location
Expected start date: 2023-03-01
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