Food Service Supervisor

4 weeks ago

Woodbridge, Canada Tim Hortons Full time

The Food Service Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

**Responsibilities**:

- Perform in-person one-on-one performance appraisals with each trainee or new hire upon completion of training modules to enhance retention and provide opportunities for team member growth
- Leads by example in delivering consistent and outstanding guest service through a friendly attitude, attentive behaviour and strong product knowledge
- Maintains speed of service targets by working quickly and efficiently to fill orders and meet guest’s needs, while training new Team Members to work effectively with a sense of urgency
- Works alongside the assistant manager and store manager to address underperforming team members
- Follows and trains proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at the drive-thru, marking hot beverage lids and preparing and finishing products to ensure quality standards are met
- Able to work various shifts and remain available and on-call 24/7 in order to provide the appropriate training to all team members during their assigned schedules
- Completes and files proper documentation verifying Team Member training on each job task
- Ensures trainee completion of AF TIMS training program and provides feedback regarding trainee to Store Manager or Restaurant Owner
- Stays up to date with new procedures/equipment/products being introduced and trains all Team Members when required
- Attends training sessions at Restaurant Owner’s request
- Identifies opportunities for additional training that could improve the speed of service in the restaurant
- Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean-up, organization and stocking of the restaurant front and kitchen when necessary

**Physical Demands**:

- Walking and standing for long periods of time
- Able to lift and carry up to 20 kg / 45 lbs
- Able to help as needed in receiving large deliveries up to twice a week
- Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
- Ability to work under pressure in a highly fast-paced environment adhering to tight deadlines

**Availability**:
Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon, evening, overnight and weekend shifts.

**Requirements**:

- Customer service background (preferred)
- Must be able to lift 25 lbs
- Previous experience in Quick Service an asset
- Friendly and outgoing
- Flexible schedule
- Previous management experience (preferred)
- Previous experience as a trainer will be an asset to this role

**Why work for us? We offer**:

- Competitive salary
- Comprehensive training
- Incentive and recognition programs
- Advancement opportunities
- Community involvement
- Free Coffee/Tea/Hot Chocolate + 30% discount on all meals

**About the Company**:
Accommodations are available upon request.

**Job Types**: Full-time, Permanent

**Salary**: $15.50-$18.00 per hour

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Woodbridge, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Will you be commuting by car or public transit?
- Please provide your address or major intersection, if not already on your resume

**Experience**:

- Tim Hortons: 1 year (preferred)
- Supervisory: 1 year (preferred)

Licence/Certification:

- Food Handler Certification (preferred)
- CPR Certification (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: One location

Application deadline: 2023-02-15
Expected start date: 2023-02-15

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