Store Manager
3 months ago
Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the water and share it with the world. That’s why we create 100% waterproof products that make experiencing the magic of water easier and more fun. We also believe in protecting water supply and replenishing fresh water for people who need it most through exciting charity partnerships.
Our community and team is out in the world spreading kindness, cold plunging, cleaning up coasts, and #makingwaves. And more recently with our expansion into omni-channel, we're enabling even more people to experience the magic of water through our products and brand experiences. We've got big plans ahead with more innovative products and expansion into the US market, and we're on the lookout for passionate and driven individuals to join us on this journey.
If you want to be part of a growing brand, and you're the type to walk through a puddle rather than around it, we'll get along just fine
**Overview**
We’ve got some big news Vessi fam We’re expanding across Canada and opening up our second retail location in Mississauga, Onatrio at Square One. We’re looking to hire a Store Manager to play a key role as we take the next step towards becoming the world’s top wet weather athleisure company.
This is an exciting opportunity to help shape Vessi retail as you’ll be given the autonomy to advise, create and execute on retail best practices. This role is critical to help support opening this location and embodying the Vessi team spirit. We’re looking for someone who is business-minded, entrepreneurial, and not afraid to roll up their sleeves to lead on the sales floor when needed.
If you are a seasoned retail leader who is eager to take on their next career challenge and play an integral part in Vessi’s growth, we want to hear from you
**What You’ll Do**:
**Store Operations**
- Liaise with our general contractor and vendors leading up to opening our Square One location
- Collaborate with cross-functional partners (distribution, merchandising, IT, business operations and brand) on store operations and plans for new product drops and marketing activities
- Oversee and manage all store operations such as: opening and closing procedures, staff scheduling, cash wrap, inventory management, loss prevention, IT systems (POS), health & safety and budgeting to ensure operational excellence
- Participate in weekly operational meetings and discussions with HQ team as required
- Support community & event activations onsite as required
- Connect with mall management on operational issues or opportunities
- Establish relationships with other retailers/peers in the mall
- Support with future store openings as required
**People Management**
- Screen, interview and hire new team members
- Collaborate with People & Culture to recruit and onboard a team of Sales Associates who align with Vessi’s vision, mission and core values
- Oversee and manage store labour plans including weekly schedules and time off requests
- Deliver retail training to associates and ensure that all retail staff have proper understanding of product, SOPs and best practices
- Drive employee engagement, create a strong store culture and ensure the team is recognized and motivated
- Advise, guide and coach team on employee issues and escalate to People & Culture as necessary
- Conduct performance reviews and manage development plans for Sales Associates
**Performance**
- Drive sales and high performance; ensure the team consistently meets and exceeds business goals and sales targets
- Set, monitor and manage store financial targets and KPIs such as: sales per hour (SPH), average order value (AOV), conversion rate, net promoter score (NPS) and other inventory metrics
- Ensure the team embraces a customer-focused mindset and consistently provides a seamless and memorable customer experience
- Create weekly sales performance updates for HQ team
**What We’re Looking For**:
- 5+ years of experience in retail management in the footwear/apparel industry
- Subject matter expertise in retail store operations
- Proven ability to build and lead high-performing teams
- Strong business acumen
- Excellent written and verbal communication skills
- Customer-focused mindset
**It’s a Bonus if You Have**:
- Shopify experience
- Store opening experience
- Deep knowledge of GTA customer base
**What You’ll Get**:
- Opportunity to help build an ever-evolving brand
- Competitive salary
- 3 weeks paid vacation
- Professional development opportunities
- Extended health benefits package including an EAP and a $500 annual Health & Wellness Spending Account
- $1000 per year Education Reimbursement
- 40% Family & Friends Discount
- Free Vessi product and 50% Employee Discount
- At Vessi, we are committed to creating an environment where all team members f
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