Parts/service Advisor

2 weeks ago


Edmonton, Canada Big Toy Shop Full time

**About us**

Big Toy Shop is a small business in Edmonton, AB. We are social, creative, and fast-paced.

At Big Toy Shop we are powersports enthusiasts, and we are excited to help you experience the fun and adventure that a quality vehicle can bring into your life We are a powersports dealership serving the Edmonton area, offering the best in new and pre-owned motorcycles and other powersports vehicles. Our friendly and knowledgeable sales, financing, service, and parts departments are ready to offer outstanding service at every point, from assisting while you're making your choice to ongoing maintenance and customization. At Big Toy Shop, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations.

Our work environment includes:

- On-the-job training
- Safe work environment
- Relaxed atmosphere

*

Big Toy Shop is currently looking to add a Qualified Harley Parts and service Advisor to our team.

Duties and responsibilities:

- Contribute to managing inventory and ordering parts in a fast-paced environment.
- Establish rapport with wholesale and retail customers in person and on the phone.
- Clarify customer needs that help to locate the required parts or service and suggest any related parts or service in which customers might be interested.
- Track inventory, reorder inventory, and special-order inventory as needed.
- Assist the Parts Manager in resolving discrepancies between the computer inventory and the parts available in the dealership.
- Work closely with technicians in the service shop.
- Obtain the information needed to place special orders and ensure that the correct parts are sourced. Multi-tasking and accuracy are critical.
- Research the availability of certain parts, either within Big Toy Shop or from other sources as necessary.
- experience for our Parts, Service and Sales customers.

EXPERIENCE:
Harley experience Required

Customer service experience

Highly organized

Must be able to effectively deal with customer concerns and complaints

**Job Type**: Seasonal
Contract length: 6 months

**Salary**: $18.00-$25.00 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Harley Davidson (required)
- parts/service advisor (preferred)

**Language**:

- English (required)

Work Location: One location


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