IT Support Technician
2 weeks ago
DTS IT Services is a small MSP that is looking to grow our team with trusted technology professionals. Our customer base ranges from 5-50 supported devices and we need an additional Junior or Senior technician.
**Responsibilities and Role**:
- Reviewing monitoring alerts
- Assist with remote/onsite project work
- Must be willing to learn new products and services
- Ability to collaborate and work with other staff and vendor support requests
- Ability to help maintain, troubleshoot and support our client’s IT equipment, services and software
**Skills**:
**-**Windows 7, 8, 10, 11 troubleshooting and configuration
- /2012/2016/2019 - Windows Server, AD, DNS, DHCP, GPO configuration and troubleshooting
- Office 365/Microsoft Exchange configuration and troubleshooting
- Configuration and Troubleshooting of network devices such as Ubiquti, Fortinet, Cisco, HP and Meraki
- Configure and Troubleshoot network printers
- Hyper V and VMware virtualization configuration and troubleshooting
- Veeam Backup and Replication configuration and troubleshooting
- Kaseya PSA and RMM tools understanding (not mandatory)
- IT Glue Documentation System
**Qualifications and Requirements**:
- Technical support experience
- Good documentation and communication skills
- Problem solving and great customer service
- Well Spoken, organized, reliable and motivated individual
- College Diploma and Certifications are recognized
- Valid Ontario Drivers License
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$52,000.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: One location
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