Client Advisor

7 months ago

Saskatoon, Canada Royal Bank of Canada Full time

**Job Summary**

What is the opportunity?

As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking Advisor.

Quelle est l’opportunité?

En tant qu’ambassadeur RBC au sein de nos succursales, vous placerez les clients au premier plan et trouverez des solutions à leurs besoins individuels. Vous ferez la promotion de la marque RBC et stimulerez les affaires en soutenant l’acquisition de nouveaux clients et en approfondissant les relations existantes. Si vous avez l’auto-motivation pour offrir un service à la clientèle exceptionnel et que vous êtes ravi d’aider les clients à adopter nos capacités numériques, vous pouvez construire une grande carrière avec nous en tant que futur gestionnaire de compte / conseiller bancaire.

**What will you do?**
- Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions
- Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
- Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
- Proactively take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

**What do you need to succeed?**

**Must-have**
- Goal-oriented individual with a demonstrated passion for putting clients first.
- Drive and self-motivation, as well as excellent communication skills and emotional intelligence
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
- Personal flexibility to work flex hours
- Eagerness to learn and determination to succeed
- Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course

**Nice-to-have**
- Track record in building rapport and maintaining client relationships within the financial, service or retail industry
- Mutual Funds accreditation

Is this job right for you? Check out our video and decide for yourself

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team

Qu’allez-vous faire?
- S’engager de manière proactive avec les clients de la succursale et offrir une expérience de service exceptionnelle en effectuant des transactions et en identifiant les opportunités de conseils, de solutions, d’habilitation numérique et d’introduction de partenaires
- Mettre l’accent sur l’éducation et la démonstration, tirer parti de la technologie pour offrir une expérience client mémorable, conduire des solutions et fidéliser les affaires
- Contribuer aux résultats de l’équipe en écoutant et en repérant les occasions d’offrir des conseils supplémentaires, d’initier les clients à la capacité des partenaires de RBC ou de remplir personnellement les solutions des clients
- S’approprier de manière proactive la résolution et la prévention des problèmes bancaires des clients
- Cultiver et entretenir des relations avec des partenaires pour travailler comme une seule équipe RBC
- Gérer les risques en adhérant aux routines, aux processus et aux contrôles de conformité pour protéger les intérêts des clients et des actionnaires lors de l’exécution des transactions

De quoi avez-vous besoin pour réussir?

Must-have
- Individu axé sur les objectifs avec une passion démontrée pour mettre les clients en premier.
- Dynamisme et auto-motivation, ainsi que d’excellentes compétenc

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