Account Resolution Specialist

2 weeks ago


Cornwall, Canada Xplore Inc. Full time

**Position Overview**: *
We are looking for an Account Resolution Specialist to join our team at our office in either Fredericton or Woodstock, NB, or Cornwall, ON. This position will be responsible for handling collections inbound and outbound calls, billing and administration for Xplore Inc. subscriber accounts.

**Key responsibilities include**:

- Fast pace, high volume environment of inbound and outbound calls from and to delinquent

Subscriber accounts.
- Monthly agency assignment of delinquent accounts and updating of monthly reporting. As

well, answering any outstanding agency questions.
- Manage the daily suspension/ deactivation and reporting of delinquent accounts
- Send out Delinquency (Dunning) letters
- PAD/ PAC- 30,60, 90-day letters and reporting
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Other responsibilities as deemed necessary by the department
- Knowledge of Microsoft Excel, Outlook, and Word
- Well-developed analytical skills with an acute attention to detail
- Strong interpersonal and communication skills
- Accounts Receivable Knowledge/experience
- Knowledge of Billing & Collection Procedures
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Post-secondary education (Community College) and a minimum of 1-2 years of relevant

experience in a credit/collections role, or an equivalent combination of training and
experience
- Experience with a CRM system such as Salesforce is a definite asset
- Bilingualism is an asset

**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.



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