IT Technician

2 months ago

Montréal, Canada MaintainX Full time

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are building the GitHub for real world workflows such as maintenance, safety and operations and improving operational efficiency for 2,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald's.

We've raised $54 million in venture capital following a recent Series B funding round led by Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as the founders of UiPath and Thumbtack.

We are looking for an IT Technician with a passion for helping others and who wants to grow alongside MaintainX.

**Responsibilities**:

- Lead, support, and collaborate in the organization of the process and practices of the IT team.
- Act as a key resource for the configuration, support, and procurement of hardware and software components.
- Collaborate in strategic planning of hardware and software procurement.
- Provide technical support and information to users.
- Maintain hardware and software inventory.
- Document and share IT processes.
- Collaborate with the security team to ensure workstation and network security.
- Maintain relationships with different employees and departments.

**Requirements**:

- 3+ years of IT technician experience
- Experience with supporting Windows and MacOS
- Knowledge of computers and their components
- Experience with Google Workspace
- Experience with Mobile Device Management solutions
- Basic knowledge of networking (TCP/IP, DNS, HTTPS, 802.1x)
- Experience in customer service
- Ability to prioritize tasks when under pressure
- Aptitude for troubleshooting and problem-solving
- Familiar with Windows and macOS
- A DEC in computer science technology or equivalent
- Excellent written and verbal communication skills in both French and English
- Knowledge of command line tools
- Experience with security tools
- Ability to communicate technical information clearly to less technical users
- Ability to adapt quickly to an existing, complex environment, and learn new concepts and software
- Self-motivated, independent, detail-oriented, responsible team player, exhibiting exceptional relationship management skills
- Professionalism and integrity
- Strong interpersonal and written communication skills
- Ability to work in a fast-paced environment

**About us**:
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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