Lenscrafters - Student Optician

**Requisition ID**:835965

**Store #**: 000931 LensCrafters

**Position**:Casual Part-Time

**Total Rewards**:Benefits/Incentive Information**

Chez LensCrafters, nous sommes passionnés par l’amélioration de la vue des gens. Et il faut des milliers de personnes de tous les horizons pour le faire.

En vous joignant à notre équipe, vous en apprendrez davantage sur le secteur de l’optique tout en développant le service à la clientèle et les techniques de vente nécessaires pour progresser dans votre carrière.

LensCrafters est le plus grand détaillant d’optique en Amérique du Nord avec plus de 1 000 magasins faisant partie de Luxottica, un chef de file de l’industrie de la lunetterie. Notre norme de qualité supérieure a fait de LensCrafters un chef de file des soins de la vue depuis plus de 35 ans.

**GENERAL FUNCTION**

The Student Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and creates an effective learning environment.

**MAJOR DUTIES AND RESPONSIBILITIES**
- Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:

- Execute our CEE Service Model through Connect, Explore and Exceed
- Ability to support problem solving and troubleshooting
- Will engage patients, customers and fellow associates with use of our technology to support experiences.
- Delivers the Diamond Service Principals and Service Vision
- Celebrates the LC Advantages and is a leader in the location that sets the tone for customer service
- Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
- Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx, and price needs. Suggests improvements and recommends solutions to problems. Assist other retail associates with difficult and complex areas of customer product needs and prescriptions.
- Shows patience and courtesy with indecisive or hard-to-please customers; tracks down answers to unfamiliar questions or products.
- Assists co-workers who have questions or problems; cooperates readily in group efforts.
- Is a leader in optical acumen that provides a voice for associates due to their expertise.
- Under the Supervision of a Licensed Optician_
- Educates the customer on LensCrafters' guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
- Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
- Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests.
- Celebrates the LC Advantages at dispense.
- Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
- Accurately operates the Point of Sale cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
- Proficient in Order tracker to support customers getting orders RWP. (ready when promised).
- Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.

**BASIC QUALIFICATIONS**
- Currently enrolled in Opticianry program
- Optical dispensing experience
- Knowledge of current optical theory and merchandise
- Knowledge of current store merchandise assortment and use of Inventory management systems.
- Strong communicator and listener
- Sales skills - ability to use and carry a IPAD / tablet
- Comfortable with use of technology to engage patients, customers and associates.

**PREFERRED QUALIFICATIONS**
- Actively studying LensCrafters Final Inspector Certification
- Actively studying LensCrafters Quality, Fitting and Adjusting Program
- Previous experience in customer service and retail

Échelle salariale: - 22.57

La rémunération des employés est déterminée par de multiples facteurs, notamment la géographie, l'expérience, les qualifications, les compétences et les exigences locales en matière de salaire minimum. En outre, vous pouvez également bénéficier d'une prime ou d'un plan de commission compétitifs, qui complètent un ensemble de récompenses de premier ordre. Les avantages sociaux peuvent inclure les soins de santé, l'épargne-retraite, les congés payés et les vacances, ainsi que diverses réductions pour les employés.