Service Team Lead

6 days ago

Mississauga, Canada Yardly Full time

**YARDLY - Lawn Care and Snow Removal Made Easy**

Yardly is a yard maintenance service revolutionizing the residential snow removal and lawn care industries in Canada. Yardly focuses on building long-lasting relationships with its clients through the consistently high quality of work backed by a satisfaction guarantee, a professional customer service team, and seamless digital customer experiences.

With the mission of helping homeowners and communities maintain safe, thriving, and enjoyable outdoor spaces, Yardly was founded in 2015 and rapidly grew to 22 cities and towns across Canada, including Edmonton, Calgary, and Toronto, and has served over 10,000 homes.

**Rose Description - Service Team Lead - Full Time Permanent Opportunity**

Reporting to the Operations Manager, the Service Team Lead will be primarily responsible for conducting as well as overseeing yard maintenance and snow clearing. The Service Team Lead will assist the Operations Manager in planning and directing daily and weekly operations to ensure services scheduled for completion are executed in a timely manner and meet all quality and safety standards. They will perform duties that lead in the maintenance of lawns and gardens and safe clearing of snow and control of ice.

Some of your responsibilities will include:

- Perform as well as oversee yard maintenance and snow clearing duties throughout the year that services a variety of residential properties.
- Sets the example for team members on expectations, accountability, and attitude.
- Balances workload and supports the Operations Manager in assigning work to team members on a day-to-day basis to support Company service delivery requirements and customer satisfaction objectives.
- Supports Operations Manager with organizing, prioritizing, and monitoring day-to-day tasks to ensure all required daily work is completed on time.
- Operates vehicle to transport teams to work sites, completes proper inspections on vehicles and equipment, and supports with completing minor repairs and maintenance procedures of equipment.
- Schedules and executes on-the-job training for Service Technicians to maintain and upgrade team member versatility.
- Leads and participates in service delivery improvement initiatives as required for the work team.
- Monitors work activities to ensure quality standards are maintained and safety practices, policies and procedures are followed.
- Works closely with team members to resolve service delivery issues in a timely manner.

**Your Qualifications**

This position is ideal for someone who thrives in a customer facing role, is able to collaborate in a team environment, can communicate easily and manage relationships, is driven to produce exceptional results, makes rational decisions based on logic and data, can work in a changing and flexible environment, is able to set the example in terms of accountability, and is a self-starter who embraces challenges.

You possess the following education, experience, and skills:

- Minimum of 3-5 years of experience in a Service Technician role, servicing residential properties, specifically with grounds maintenance and snow clearing.
- Completion of a High School Diploma or GED is required.
- Previous experience leading a small team is preferred.
- Valid Class 5 Drivers License is required with a clean Drivers Abstract.
- Valid First Aid/CPR Certification is an asset.
- Must possess safe work habits with an awareness of safe work procedures regarding hazardous products, chemicals, tools, and equipment.
- Willing to work flexible schedule. May also include longer shifts greater than eight (8) hours per day. Willing to work on weekends and holidays.
- Majority of shift will be working remotely at customer sites. This position is expected to travel frequently (90% in the metro area of assigned territory).

**Our Work Environment / Compensation**
- A passionate and energetic team with an entrepreneurial culture.
- Fast growth opportunities that allow you to maximize your potential.
- Competitive salary and fully paid health benefits.
- Working outdoor in a variety of weather conditions, with temperature ranges of -30c to +30c.
- Must wear applicable personnel protective equipment at all times (i.e., safety glasses, steel toed boots) when required.
- Safety sensitive position in a continuously changing outdoors environment.

Salary is commensurate with experience, with a range of $40k to $55k.

**How to Apply**

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$55,000.00 per year

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