Budtender - Northern Helm Cannabis Guide

WHO WE ARE

Northern Helm operates a portfolio of 6 retail cannabis stores in Ontario. Our goal is to normalize the cannabis retail experience: browsing and purchasing cannabis products should feel no different than any other shopping experience. We recognize that cannabis may be new to a lot of people, so our stores are beautiful and uncomplicated, designed to engage - not overwhelm - our guests.

WHY THIS ROLE IS IMPORTANT

Cannabis Guides (Budtenders) at Northern Helm are more than just your local cannabis experts. With a true passion for the plant, our Guides know how to share their knowledge with our guests. But what sets them apart is their ability to create a truly unique guest experience. Our Cannabis Guides build loyalty through authentic guest relationships, appropriately determining what products are right for each customer. A deep understanding of recreational cannabis products helps them to drive sales through education and awareness. Our Cannabis Guides demonstrate high levels of integrity and initiative, owning new challenges that pop up on a daily basis. They are always trying to better themselves, seeking out new product information, knowledge and feedback. And they do all this while being kind, genuine and responsible individuals.

**Northern Helm Cannabis Guides don’t see the store as just another dispensary - they see it as a way to improve lives through sustainable access to cannabis.**

RESPONSIBILITIES
- Create positive guest experiences by building loyalty and carefully considering each guest’s unique needs
- Display a strong foundation of cannabis knowledge, while showing initiative to create compelling yet convenient cannabis shopping experiences
- Consistently look for areas to make improvements to operations and business results
- Drive sales by educating guests on cannabis products and accessories
- Successfully achieve sales targets and other key business metrics
- Support with completing all tasks and duties as assigned
- Adhere to all company training, operational standards and procedures
- Ensure compliance with all company policies and programs
- Adhere to all federal, provincial and municipal legislative requirements of cannabis retailers
- Complete tasks as assigned by Supervisors/Managers
- Other duties as assigned

QUALIFICATIONS
- 1-3 years experience in customer service with a preference for retail and/or cannabis retail
- Proven ability to deliver positive guest experiences and develop customer loyalty
- Ability to handle multiple priorities in a fast-paced environment
- Strong verbal and written communication with excellent organizational skills
- Basic knowledge of the cannabis plant, recreational product offerings and safe consumption methods
- True passion for cannabis products and education
- Open to feedback and eager to improve
- Responsible, reliable, and guest-oriented

**REQUIREMENTS**:

- Minimum age 19 years old
- Able to lift boxes 5-35 lbs
- Must be willing to work shifts scheduled by company and comfortable with ever changing duties

HOW TO APPLY

Please send a brief cover letter and resume.

**Job Types**: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: 15 - 40 per week

**Benefits**:

- Company events
- Flexible schedule
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Retail/Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-05-27