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Operations Supervisor

1 month ago

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**Description**:
The **Operations Supervisor** provides leadership, and operational oversight to ensure service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Operations Supervisor works closely with fellow team members, peer supervisors, and the Manager of Airport Parking Operations to ensure we provide quality Customer Services, and promotes safety and security standards at all times. The field Supervisor also makes sure we continue to adhere to provincial and local laws.

**Key Responsibilities**:
**Staff Supervision**
- Coordination of staffing for every department based on client/customer demands.
- Staff disciplinary action when required, including issuing of coaching's, verbal warnings, and written warnings with the approval of the Manager. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.
- Monitoring of personnel to ensure compliance with company uniform and service standards.
- Completion of paperwork related to staff hiring, transfer, termination, and hours worked.

**Location Presentation**
- Regular review of the locations physical condition including signage, surface, lighting, automated equipment, etc.
- Contacting the proper departments should the situation call for it.
- Provide positive customer service experiences for all Impark customers and clients by ensuring all marketing direction and signage meet the clients requirements.
- Ensure location is operated and maintained to Imparks company standards
- Assist customers with parking payments
- Direct customers to the appropriate departments.
- Investigate claims/incident reports, and process refunds
- Provide information to customers on long term parking options
- Process cash transactions and deposits
- Daily site inspections and equipment checks
- Maintenance of site system software
- Correspondence and communication with all company departments as needed.
- Reporting and requesting of equipment servicing/repairs
- Manage site staff
- Ability to work independently and in a team environment
- Must be mobile and able to cover the entire site
- Ensuring information is provided for accounting purposes and capital expenditure items are approved as needed.
- Liaison with contractors, ground transportation department, commercial vehicle ambassador, onsite dispatch, management, equipment suppliers, and the client themselves.
- Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.

**Skills, Knowledge and Expertise**:

- Open Availability Required
- Excellent verbal and written communication skills.
- Customer service Leadership 2+ years
- Pleasant and energetic personality.
- Hands on working knowledge of parking equipment and related software.
- Ability to multi-task.
- Able to work and thrive in a fast paced environment.
- Ability to prioritize tasks in an ever changing environment.

**Benefits**:
**(Full-Time Employee Only)**
Medical/Vision

Dental

Life Insurance

AD&D

STD

LTD - _offered based on employee group_
RRSP - _offered based on employee group_
EAP - _offered based on employee group_

Vacation

**About Reimagined Parking**:
The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.