Field Service Technician

2 weeks ago

Calgary, Canada East Penn Canada Full time

At **East Penn Canada**, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.

Join our dedicated team of leading experts in the battery industry.

**We are dedicated to recognizing our employees by offering**:

- Great Pay including shift allowance, where applicable
- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement

**Responsibilities**:
As a Technician, you will spend your day on the road providing high quality service directly to East Penn Canada customers

**You will be responsible for**:

- Completing battery & charger inspections, maintenance & reports
- Inspecting & performing minor repairs on battery cables, connectors & accessories
- Reporting on & recommending follow up for additional repairs
- Conducting pre-delivery inspections & installations of battery monitoring devices
- Installing, inspecting, repairing & testing watering systems
- Preparing batteries for transportation

**Qualifications**:
All our Field Service Technicians receive full battery training, but a strong foundation and background in the following will set you up for success:

- Mechanical / electrical aptitude
- Previous experience in a technical or customer service-related role
- Strong communication skills with the ability to provide clear explanations
- Good problem solving / troubleshooting skills
- Solid customer service focus and experience creating a positive customer experience
- Ability to identify opportunities to advise / support the customer, upsell and cross-sell would be beneficial

**Other Considerations**
- Valid Class 5 driver’s license required with a clean driving record.
- Must be willing and able to frequently lift and/or move vehicle/industrial batteries
- Background checks including criminal checks, driver’s abstract and employment references will be requested.

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- What are you hourly rate expectations?
- Can you reliably commute to and from our Calgary, Alberta location?

Work Location: In person

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