Client Care Representative

3 weeks ago

Beamsville, Canada LandArt Full time

LandArt is a high-end residential construction business located in the heart of wine country in Beamsville, ON. We service the Golden Horseshoe area, working anywhere from Burlington to Hamilton to Niagara-on-the-Lake.

We offer career opportunities that will provide year-round employment, complete with health care benefits and a pension plan, as well as professional development possibilities. We are seeking a hard-working individual with a commitment to customer service to join our close-knit team of professionals as an **Account Manager **this upcoming season

Summary: The **Account Manager** will work closely with our current client base to understand their needs and properties, and proactively suggest solutions that solve their problems. Services will include landscape maintenance, lighting, irrigation, plantings, cleaning services, general repairs, and renovation services.

Hours: 9 AM - 5 PM, five days per week, increased/decreased as needed

Reports to: Director of Sales and Marketing

Core Capabilities:

- Client and quality focus
- Effective communication skills (both verbal and written)
- Team work
- Excellent problem-solving abilities
- Responsibility and dependability
- Ethics and integrity

Job Duties:

- Sell, schedule and quote maintenance and enhancements to past and current clients and inform them about additional service offerings
- Manage inside sales projects
- Perform quality walkthroughs for maintenance and warranty projects
- Handle sales administration for construction and maintenance sales
- Develop and maintain long-term relationships with existing construction clientele
- Manage client communication
- Innovate and introduce new service offerings
- Manage billings and payments
- Manage clients’ needs and expectations
- Collaborate with the sales manager to identify areas for improvement and enhance client experience
- Clearly articulate the benefits of LandArt’s products and services

**Requirements**:

- Proven sales experience
- Demonstrated success in exceeding sales targets
- Strong tonality and outgoing personality
- Proficient with corporate productivity and web presentation tools
- Experience working with CRM software
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Experience in the green or renovation industry is a benefit but not a requirement
- Capable of using Microsoft Office programs such as Excel, Word, and PowerPoint
- Ability to work both independently and as part of a team
- Speak, read, and write English

Key Results Areas:

- Achieve monthly sales targets
- Develop and implement successful service offerings and programs
- Maintain high levels of client satisfaction and retention
- Achieve profitability targets for sales closed

Compensation
- $22 - $32 per hour, depending on experience
- Bonus programs
- Benefits
- RRSP
- Professional development and training opportunities
- Dynamic and collaborative work environment with opportunities for advancement

Pay: $22.00-$32.00 per hour

Expected hours: 40 - 50 per week

**Benefits**:

- Company events
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- sales: 2 years (preferred)

Work Location: In person

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